TIM RAYFORD

Service Desk Analyst

Phone Number 312-***-****

Email ad0qj8@r.postjobfree.com

Address CHICAGO, IL 60707

SKILLS

EXPERIENCE

IT Technician

TEACHERS AND NURSES UNITED LLC, CHICAGO, IL May 2021 - Present Service Desk Analyst

BOWIE STATE UNIVERSITY, PRINCE GEORGE COUNTY, MARYLAND Mar 2019 - May 2023 EDUCATION

Bachelor of Science (B.S.) in Information Technology WESTWOOD COLLEGE, CHICAGO, IL Jun 2012

CERTIFICATIONS

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

• Network Maintenance • Hardware and Software Configuration

• Diagnose Faults • Helpdesk Services

• Technical Support • Mobile Device Deployment

• Collaborative Team Player • Video Surveillance Systems

• Computer System Maintenance

• Collaborated with team members on complex technical projects.

• Managed servers running Windows Server 2008, 2012, 2016 Operating Systems.

• Performed system backups and restores as required.

• Supported other departments with their IT needs by providing advice or assistance when necessary.

• Tracked service requests through helpdesk ticketing system to monitor progress.

• Created knowledge base articles to document common issues and their resolution steps.

• Resolved escalated tickets from junior analysts within required SLA timeframe.

• Monitored system performance for potential issues or outages.

• Performed troubleshooting on software applications and hardware components of computers.

• Configured routers and switches according to network requirements and specifications.

• CompTIA CySA+ • CompTIA Cloud+

• CompTIA Security+

LINKEDIN

www.linkedin.com/in/tim-rayford-512823289

REFERENCES

References available upon request

PROJECTS

Project 1: Domain Network Printer Installation

: supervised a team of 3 installing and configuring network printers throughout the building for all employees through windows 10

Project 2: Installing Microsoft Server 2019 on Oracle VirtualBox Virtual Machines Project 3: Adding network printers through print management on a virtual machine Project 4: Going over common troubleshooting scenarios experienced during the installation of the Microsoft Office suite

Project 5: Configured and set up Microsoft 365

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