Dima Hamdan

Basic information:

Address: Kirkland, WA 98033

Mobile number: +1-206-***-****

Email address: ad0qia@r.postjobfree.com

Work authorization: U.S citizen

Summary:

* ***** ** ********** in manual and automation testing as a Software Quality Assurance Engineer. Certified ISTQB Foundational level – CTFL. Customer obsession focus, diversity, good team player and oriented to the details. Collaborated with teams from across the world. Exposed to various technologies from web to mobile browsers and applications.

Work experience:

ServiceNow Remote

Software QA Engineer Mar 2023 – Present

• Executing E2E testing on ServiceNow application, specialized in Business continuity workspace.

• Preforming compatibility testing, ensure all platform and applications are as expected with migration to new UI.

• Catching defect on platform level, and app level, track them till resolution.

• Performing regression testing around any new migration, new feature, and new change.

• Designing detailed test cases, covering all happy scenarios and negative scenarios.

• Communicating with devs, PMs and dev mangers on daily basis to cover testing status.

• Run automated testing, track automation failures, and report them.

• Review devs PRs, discuss automations tests and failures, and merge PRs to production tests. Amazon (Jun 2019 – Mar 2023) Seattle, WA

- Team: Hardlines Customer Experience (HCX) Quality Assurance Engineer Apr 2022 – Mar 2023

• Developed test strategies, test cases, and optimized existent test cases to maximize success of manual testing.

• Perform testing on Desktop and mobile platforms.

• Executed functional test cases for different platforms and browsers to ensure testing coverage.

• Designed UI test automation for web and mobile for further regression testing.

• Executed accessibility testing to meet all of our customers’ needs.

• Improving team’s processes in various ways such as applying test cases prioritization and designed various documents templates.

• Apply agile methodologies in testing process such as using sprint method to accelerate the CR pushes.

- Team: AWS commerce platform Quality Assurance Engineer Jan 2020 – Apr 2022

• Built and designed web automation testing using Cypress and JavaScript.

• Drove manual testing for complex projects, by designing test plans and test strategies, executing test cases, sending daily report, bug triaging and communicating with stakeholders on daily and weekly basis.

• Followed Agile methodologies in team’s sprints to enhance the team’s productivity.

• Reviewed BRDs and providing feedback on the requirements.

• Worked closely with TPMs, PM, and devs to ensure code is in place before testing activities begin.

• Designed test cases template for the team to follow for future projects.

• Integrated new project’s API to automated tool (Kepler) for automation testing, to help fasten manual testing and for any regression testing needed.

• Helped new joiners onboard to amazon’s tools by giving demos and hands on experience.

- Team: Prime wardrobe (Through TekSystems) Quality Assurance Technician (QAT) Jun 2019 – Jan 2020

• Designing and executing test plans, suites and test cases on TestRail for Prime wardrobe and personal shopper Amazon’s products.

• Finding defects and reporting them on amazon’s internal tools (SIM and SIM TT) for the responsible CTI.

• Run different types of manual testing such as UI, functional, non-functional, adhoc, regression and sanity testing on different devices and operating systems (Windows, macOS, iOS and Android).

• Working closely with developers and PMs on the reported bugs and follow-up their resolution.

• Driving quality process in bug triage, feature discussion and completion criteria.

• Helping test automation team in writing test cases methods using Java and TestNG tool. Estarta Solutions Amman, Jordan

Quality Assurance Engineer (QAE) Aug 2013 – Mar 2017

• Executed manual testing on web and desktop applications on different browsers (IE, Chrome, Firefox) and operating systems (IOS, Android, windows)

• Found bugs and assigned them to the responsible team on VS TFS (on average: 5 bugs/day)

• Tracked project bugs and drove their resolution on daily basis

• Designed the UI of different applications using MS Visio and balsamiq

• Conceptualized business flowcharts and use cases and derived their test cases

• Wrote software design specifications (SDS) document

• Designed, updated and reviewed release documents and UEX documents

• Identified the project specifications based on clients’ business needs

• Prepared and presented the demos for clients and stakeholders for different products

• Implemented web and desktop application using ASP.net & C#

• Designed UI using JS and jQuery

• Maintained databases using MySQL

Certifications:

Udemy – Cypress: Web automation testing from zero to hero Mar, 2021 ISTQB – Foundation level (CTFL) Mar, 2015

Microsoft – Programming in HTML5 with JavaScript and CSS3 Specialist Feb, 2014 Education:

University of Jordan, Amman, Jordan Jun 2013

Bachelor of Science in Computer Information Systems GPA: 3.3/4 Skills and tools:

• Manual testing across bowsers and platforms

• Automation testing (Selenium, Cypress, Java and JavaScript)

• Accessibility testing

• Defect reporting and analysis

• Agile/ Scrum expertise

Tools:

• TestNG • TestRail • SIM • SIM TT • Jenkins

• MS Visio 2014 • Balsamiq • VS TFS • ServiceNow application • IntelliJ

• JIRA • Selenium • Appium • Java • JavaScript

• API testing • MySQL • E2E • Agile methodologies • CI/CD Voluntary work:

Greenlight for girls (G4G): One-day girl-focused event which encourage and inspire girls of all ages and backgrounds in pursuing advanced studies in (STEM) subjects (Science, Tech, Eng. and Math). Google ambassador at google woman: Teach teenager girls on Google apps and how to use the internet.

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