security professional

CURTIS A. OCONA

C: 573-***-**** E: ******.*****@*******.***

SUMMARY:

United States Army Veteran with diverse experience poised to transition my background in management, public safety, client service and customer care. Outstanding ability to cultivate and develop relationships with individuals of all levels. Aptitude to work independently and as a team member with the ability to problem-solve make sound decisions in a high-energy environment. Recognized for commitment to exceeding customer initiatives, excellent organizational and planning skills.

and

WORK HISTORY:

Amazon Corp New York, NY

AUS Site Supervisor 5/2017 - Present

•Supervised, trained, inspected, counceled and evaluated security staff.

•Managed the staff schedules for all shifts and events to minimize overtime cost.

•Communicating and enforcing the compliance of local and state laws while emphesizing company standards of professionalism and safety.

•Asst with developing the procedures for emergency response, crisis management, physical security, information protection, incident management.

•Monitoring building access and identified all officials and employees.

•Responding quickly and effectively to all security violations and duress alarms.

•Patroling the facility and serving as a general security presence and visible deterent to crime and rule infractions.

Citi Group Corp New York, NY

Securitas SOC Supervisor 8/2015 - 4/2017

Directed and overseeing the implementation of safety and security programs for the pupose of providing protection and a sense of well being to all guest and team members.

•Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.

•Achieved high staff moral and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.

•Provided access control by monitoring and authorizing entrance and departure of employees and visitors.

•Conducted post assighnments, uniform inspections and audits.

•Identified security issues and recomeded policies and stratigies to mitigate risks.

(FIT) Fasion institute of Technology New York, NY

AI Inc. Public Safety Officer/Corperal 4/2011 - 8/2015

•Central Control, Coordinate assighnments, issue keys, radios to officers.

•Monitor verticle patrols and inspections of building roofs to ensure no violations.

•Oversee residence hall, checking ID cards of all persons entering the building dorms to ensure authorised access.

•Daily audits.

Group Health Inc. New York, NY

CWF Auditor/Coordinator of benefits Contractor 6/2008 -4/2011

•Supervised Call Center in charge of 25 representatives; monitored call times and interactions, intervened to solve problems electronically and through direct conversations with callers.

•Developed and updated electronic, paper and telephone referrals from Medicare contractors nationwide

•Conducted an extensive review of information of employers, beneficiaries, providers and attorneys

LICENSES/CERTIFICATIONS:

Cares system knowledge NYS Security License

NASM Foundation Certification CPR Certified

AAAI Certification FireguardF1 & F3 License

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