MICHELLE KNEZ

**** ****** ***** *** ***** Village IL · 708-***-**** 847-***-****

ad0qdb@r.postjobfree.com

Strong customer focus in resolving sales issues, order processing and order follow up. Work closely with the sales staff to assure customer satisfaction and repeat orders. Recognized for integrity, dedication, industry knowledge and getting results.

EXPERIENCE

1998-2006

SALES SERIVCE REPRESENTATIVE, AVON PRODUCTS- Elk Grove Village il

Began and grew an at-home business of marketing personal care products. Maintained customer database processed and filled orders, and advised customers of specials while maintaining sale goals.

2005 – 2012

TEACHER’S AID, school district 54- Elk grove village/schaumburg il

Temporary position while seeking full-time position helping teachers in the classroom. Worked with and assisted teachers with special needs children. Participated as a Lunch mom during school year for 1st thru 6th graders

2009-PRESENT

BRAND AMABASSADOR- ON THE ROCKS MODELS- CHICAGO IL

Performed promotional sales mostly related to wine and liquor distributors at retail locations. Increased customers’ knowledge of products by presenting samples and marketing literature.

2020-PRESENT

ACCESS 2 CARE/ Network non-emergency transportation coordinator one- REMOTE

Dispatching to make sure the member gets to appointments on time. Calls insurance companies for protocols to verify the member is covered. Works with the vendors on a day-to-day basis to get quotes for insurance companies.

EDUCATION

1984-1986

BUSINESS ADMINISTRATION, HARPER COLLEGE- PALATINE IL

2003

LOAN ORIGINATION CERTIFICATION, CONVENTIONAL MORTGAGES

Completed Coursework

SKILLS

Customer Service

Cold calling

Microsoft Word/ Excel

Following directions

Basic Call Center Skills

Typing

Marketing

Sales

Microsoft Teams

Google drive

Team work

Able to work Remote

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