KATHLEEN

FLANNAGAN

Jacksonville, FL

904-***-****

ad0qcu@r.postjobfree.com

OBJECTIVE

An experienced marketing professional, I eagerly pursue a position in a supportive or business development capacity that will leverage my decades-long career. Ideally, this role with be fostered in an environment that promotes success in the way of personal and professional growth. My background, comprised of 20+ years, spans across several industries, ranging from Customer Service, to Administrative/Clerical/Executive Assistant duties, to Traditional/ Digital Media Advertising sales. I am seeking a full-time position where my years of varied experience can prove an asset to your organization.

EXPERIENCE

CASE REVIEW OFFICER JUSTICE TAX, LLC

2022-2023

Jacksonville, FL

Customer Service • Sales support to Debt Consultants who retained clients • Responsible for ensuring via client phone call that all data collected is accurate and correct • Extensive use of DocuSign • CRM files noted per phone call prior to client onboarding, where they are assigned a case manager/tax professional • Assist with client payments • Work remotely with partial office time • Proficiency in AVOCHATO app, 8x8 phone app service, Microsoft Teams OFFICE ADMINISTRATOR SENTRY MANAGEMENT

2022- Aug 2022

Jacksonville, FL

On-site admin duties on behalf of the gated-property (association) Board of Directors, and Sentry property manager • Collect HOA payments • Process tenant leases • Register all vehicles and pets • Receive and address complaints • Post violation warnings/letters • Schedule all maintenance/ vendors

• Proficient in Community Pro software

VARIOUS RANDSTAD STAFFING AGENCY

2021-2022

Jacksonville, FL

Temporary work that was mostly administrative/clerical, to include: • FEMA/VACCINATION SITE

(admin) • CONSTRUCTION SOLUTIONS AND SUPPLY (clerical) • NAI HALLMARK PARTNERS (Commercial Property Management, admin and assistant manager duties) • UF HEALTH JACKSONVILLE

(admin/reception) • JARULE, INC (clerical) • SYSCO INTERNATIONAL (sales assistance) VARIOUS HOSPITALITY & RETAIL

2019-2021

Jacksonville, FL

To include: WINDY HARBOR GOLF CLUB • PALMS FISH CAMP (server) • PGA TOUR SUPERSTORE (soft goods associate) • HOME DEPOT (freight/receiving associate) • MVP’S SPORTS GRILL (bartender) • COVID happened and the world stood still.

INTERGRATED MARKETING SPECIALIST COX MEDIA GROUP 2010-2018

Jacksonville, FL

• Execute cross-platform strategies for local CBS and FOX affiliates • Prospect and develop new business accounts • Create cohesive, multi-screen marketing campaigns and schedules • Television/Online/Mobile platforms • Increase market share for stations and clients • Proficiency in market and category research • Cross-reference client spot placements against paid schedule and master control logs (preempts) • Creative/production direction • Promotions with multi-news products

• Accounts included: Safe Harbor Seafood Restaurant, Doc Tony, Wolfson’s Children Hospital and Keiser University, among others • Generate revenue/budget/competitive sales reports • Relay market/ratings research • Create, maintain and service databases for internal and corporate use • Create sales proposals • One-sheets • Implement digital campaign elements for online/mobile • Coordinate paid- 2 programming • Create contracts and non-compete disclosures • Assist accounting with discrepancies and receivables • Create sales presentations • Sales and client events • Local casting calls for network shows

ACCOUNT RELATIONS SPECIALIST GANNETT, CO. (The Pensacola News Journal/The Daily Advertiser)

2006-2009

Pensacola, FL • Lafayette, LA

Inside sales • Daily/weekly/special print and online newspaper publications • Co-Account Executive • 100% deadline and detail-oriented • Average 5 new business accounts per month • Focus on special sections ad sales • Service accounts • Create ad schedules • Customize multi-product packages • Develop ad copy/design • Liaison between sales/copy/traffic departments • Assist graphics department

SALES ASSOCIATE ELITE MEDIA, INC.

2005

Las Vegas, NV

Outdoor advertising • Large-scale ad displays • Executive assistant to owner/CEO • Coordinate production of billboards/wallscapes/building & vehicle wraps • Prospected new business through vendors at Las Vegas Convention Center • Serviced accounts like Hershey, T-Mobile, and Sony PlayStation

SALES ASSISTANT/RECEPTIONIST AFFILIATED MEDIA GROUP, INC. 1999-2004

Jacksonville, FL

Now dba The Cross Agency (TCA) • Executive assistant to VP of National Sales • Coordinate travel plans/meetings • Client services • Generate sales leads through internet and phone research • coordinate all correspondence between clients and internal traffic/media departments EDUCATION

BACHELOR OF SCIENCE Communications; Advertising UNIVERSITY OF NORTH FLORIDA

2005

ASSOCIATE OF ARTS Mass Communications FLORIDA COMMUNITY COLLEGE AT JACKSONVILLE

1999

SKILLS

Customer Service • B2b sales • Campaign Management • Database/CRM management • Adobe • Microsoft Office/ Teams • Wide Orbit (media traffic/sales software) • Nielsen research/rating interpretation • Strategic Planning • MRI software (commercial real estate program) • Research Analysis • Google AdWords/Analytics • SEO/SEM Marketing • WordPress • QuickBooks • Receptionist duties/multi-line phone • Team-building • Community Pro (residential real estate software) • AppFolio

(residential real estate software) • AvoChato • 8x8 ACTIVITES

Parishioner/volunteer at Holy Spirit Catholic Church • PTA volunteer • Volunteer Softball Coach (Babe Ruth) • Avid Yankees fan • Avid Jaguars fan

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