Scrum Master Software Development

Patricia Kabena Nyembwe

Phone: 214-***-****

Email: *******@*****.***

PROFESSIONAL SUMMARY

SAFe Certified Scrum Master, bringing 8+ years of experience. Adept at taking on Scrum Master responsibilities and coaching teams to work at their best capacity. Dynamic and efficient servant leader with a proven track record of helping software development teams in completing complex projects. Responsible for planning and facilitating the implementation of Agile principles, values, and frameworks such as Scrum, Kanban, and XP. Focuses relentlessly on removing impediments from teams and delivering products of the highest possible value to customers, while working closely with management and stakeholders.

CORE SKILL SET

Advanced Knowledge of multiple Agile delivery frameworks (e.g., Scrum, Kanban, XP, SAFe, DevOps)

Knowledge of Agile Lifecycle Management (ALM) Tools: JIRA, Kanban Board, Rally, Confluence, Azure DevOps, ServiceNow

Proven experience with Software Development Life Cycle (SDLC), IT Service Management (ITSM) and Accounts Management

Experience with successful Agile techniques: ATDD, TDD, BDD, Continuous Integration, Continuous Testing, Pair Programming, Automated Testing, etc.

Project management and coordination, time management, process improvement, risk, incident, problem and change management

Proficient in facilitating Scrum ceremonies (Daily Scrum, Backlog Refinement, Sprint Planning, Sprint Review and Sprint Retrospectives) and leading Agile Projects

Interpersonal awareness, analytical and critical thinking with the ability to influence teams and solve problems

Advanced working knowledge of Microsoft Office products

Fluent in English and French (speaking, reading, writing, comprehension)

EDUCATION & CERTIFICATIONS

SAFe Certified, 2021

Associate of Applied Science: Business Administration, Richland College - Dallas, TX, 2016

Coursework in Accounting, Marketing, Economics, Business Management

Certificate of Human Resources Assistant, Richland College - Dallas, TX, 2016

Coursework in Communications, Organizational Behavior and Psychology

Bachelor of Applied Science: Business Management - Kinshasa, DRC, 2013

PROFESSIONAL WORK HISTORY

USAA, Plano, TX January 2022 to Present

Senior Scrum Master

Responsible for ensuring teams live Agile values and principles and follow processes and practices that the teams agree they will use to self-organize while delivering value to customers

Provide hands-on facilitation of major Agile ceremonies across multiple development teams

Support and educate product owners, product managers and other program level personnel, especially with respect to refining and managing the product backlog and decision making

Manage changes or newly injected work while ensuring teams focus on daily and Iteration Goals as they relate to current Program Increment (PI) Objectives

Assists teams in preparation for ART activities, including PI Planning, System Demos, and the Inspect and Adapt

Identify and mitigate risks and issues that may impact project success

Monitor project progress and provide regular updates to stakeholders

Partner with product owner and ensure teams clearly understand stakeholders requirements when developing and implementing cybersecurity controls and processes

State Farm, Irving, TX January 2019 to January 2022

Senior Scrum Master

Used Agile Scrum practices to help my teams increase their velocity within the first year of Agile adoption

Monitored team backlog daily to ensure it reflects the current state of the sprint

Identified and removed obstacles and distractions that may impede from meeting goals and creating high value products

Continuously improved processes for rapid software delivery, resulting in meeting most projects deadlines

Assisted team with making appropriate commitments through story selection and task definition

Built cross-functional and self-organized teams and ensured team members understand and adhere to scrum best practices

Worked closely with product owner in writing clear and concise PBIs/ User Stories and prioritizing them, ensuring they are sprint ready

Gallagher Bassett, Arlington, TX December 2017 to January 2019

Agile Scrum Master

Developed detailed strategies to monitor and track progress as well as ensure quality within teams

Built a trusting environment where issues can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving

Ensured feedbacks from customers are implemented, and promoted process or workflow improvements

Successfully helped teams transition from waterfall into scrum framework

Helped the product owner with techniques to arrange and manage the product backlog to maximize value and meet rapidly growing client needs

Ensured deliverables are up to quality standards at the end of each iteration

Best Buy, Lewisville, TX May 2015 to December 2017

Scrum Master

Facilitated daily scrum, backlog refinement, sprint planning, sprint demo and retrospective meetings

Provided all support to the team using my excellent interpersonal, written, and verbal communication skills

Helped the product owner refine and maintain the product backlog using the information gathered from the daily stand-up meetings

Worked with other Scrum Masters to increase Scrum application as needed

Reported sprint status on a regular basis to management, project teams and customers through internal and external status reports

Maintained the scrum team capacity plan, sprint backlog, velocity charts and burn down charts

Served the Product Owner and Development Teams in their pursuit to do everything possible to fulfill customers’ needs

Contact this candidate