Customer Service Associate

SAIMA KAMAL

347-***-**** ***********@*******.*** Queens, NY 11373

PROFILE SUMMARY

Resourceful and innovative professional with expertise in customer service, teamwork, and problem-solving. Self-confident and structured but never losing sight of the desired overall objectives. Right now, looking for a new position to utilize my expertise and refine my skills in new working conditions.

WORK EXPERIENCE

CUSTOMER SERVICE ASSOCIATE

HOME DEPOT EAST ELMHURST, NY Nov 2019 – Dec 2022

• Provide prompt, friendly service by actively seeking out customers to assess their needs and help.

• Provide service to the client on directed consumers and presented details on all product prices that company offerings.

• Confirm delivery of orders and troubleshot missed delivery dates, shortages, and overages. BOOKKEEPING

CRA MANHATTAN, NY May 2019 – Jun 2019

• Reviewed purchase documents and company receipts for reconciliation with statements.

• Kept financial records and establish, maintain, and balance various accounts using manual and computerized bookkeeping systems.

• Prepared other statistical, financial, and accounting reports. INTERNSHIP STUDENT

CON EDISON MANHATTAN, NY Oct 2017-Dec 2017

• Planned and coordinated administrative activities and structures. And devised strategies to streamline processes.

• Supported projects by keeping files organized, sharing communications, and preparing spaces for meetings.

• Processed incoming and outgoing correspondence.

• Answered calls and directed inquiries to the appropriate staff member.

• Documentation and administration task

NAMIRA INC MANHATTAN, NY Mar 2017 – Sep 2017

CASHIER/CLERICAL

• Actively engaged our customers in innovative and relevant ways by giving information on our products.

• Ensured customer needs are met, complaints are resolved, and service is quick and efficient.

• Calculated money in cash drawers at the beginning and the ending of shifts to make sure that amounts are accurate.

JAGOO FOUNDATION April 2015-Jan 2016

ADMINISTRATION/VOLUNTEERING

• Manage daily schedules and appointments for the executive team.

• Maintained office services by organizing office operations and procedures, preparing payroll.

• Inspired academic success and helped children to get education.

• Promoted environment conducive to learning.

• Organized classroom materials to help teachers prepare for daily activities. EDUCA TION

Baruch College Lexington, NY

BA in Business Economics

SKILLS

Knowledge of

• QuickBooks • Microsoft Office • Microsoft Excel • Microsoft PowerPoint

• Entry level Data Analytics professional, recently completed the Google Data Analytics Professional Certificate

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