ADEBOYE OYEMADE

LAGOS, ****** LAGOS STATE ***-706-***-**** ad0q87@r.postjobfree.com

Websites, Portfolios, Profiles

https://www.linkedin.com/in/boye-oyemade/

https://github.com/AdeboyeOyemade

Professional Summary

Dedicated and highly skilled IT professional with extensive experience in system support, system administration, and Microsoft 365 administration, seeking a challenging role as a Microsoft 365 administrator. Demonstrated expertise in managing and optimizing Microsoft 365 environments, implementing security measures, and providing technical support to M365 customers across the globe. Committed to ensuring seamless operation and maximizing productivity through effective utilization of modern tools and technologies.

Skills

Microsoft 365 administration (Exchange Online, SharePoint Online, Microsoft Teams, etc.)

Active Directory management

Security and compliance management in Microsoft 365

Troubleshooting and problem-solving

Technical support and user training

Data protection and backup strategies

PowerShell scripting

Excellent communication and interpersonal skills

Attention to detail and strong organizational abilities

Work History

O365/System Administrator – June 2023 till Date

Templars Law Firm

Provided system configuration for new and existing users

Troubleshot domain and exchange online issues

Set up mobile devices on Microsoft endpoint admin center

Resolved Outlook and Office issues with SARA tools and MFCMAPI

Joined devices to the company's Azure AD

Assisted users with SharePoint and OneDrive issues

Fixed OneDrive synchronization issues

Assisted the company with security and email protection, including anti-phishing, anti-malware, and safe sender configurations.

Monitored mail flows occasionally on Exchange admin center

Handled Microsoft Teams administration and provided education.

Technical Support Personnel (Freelance) 02/2022- 06/2023

Bronxtale consulting

Provide first-class technical support for clients using ERP and CRM software, with a specialization in Freshdesk, Manage engine and Odoo.

Diagnose and resolve technical issues via email, phone, and remote desktop support, ensuring minimal downtime and optimal system performance.

Collaborate with clients to customize Freshdesk and Odoo software according to their business needs, including configuration and workflow adjustments.

Conduct software training and onboarding sessions for end-users, ensuring they can maximize the benefits of the software.

Create and maintain a comprehensive knowledge base and documentation repository to assist both clients and internal teams in resolving common issues.

Collaborate with the development team to report and prioritize software bugs and improvements based on user feedback.

Participate in cross-functional meetings and discussions to align client needs with the development roadmap.

O365 Technical Support Engineer 09/2020 to 04/2023

Tek Experts Nigeria

Provide assistance to customer in deploying and configuring Microsoft products

Manage and administer Microsoft 365 environments, including Exchange Online, SharePoint Online, and Microsoft Teams.

Plan, deploy, and configure Microsoft 365 applications and services to meet organizational needs and requirements.

Implement security measures and best practices, including data protection, access controls, and multi-factor authentication.

Monitor and troubleshoot issues related to Microsoft 365 applications, services, and user accounts.

Maintain required support knowledge base documents

Evaluate end users privileged access via entitlement reports

Troubleshoot failed migration issues relating to O365

Trouble Shoot, And Resolve On-Prem Cloud Email issues in a Hybrid Environment

MS Office Suite, DirSync, AutoDiscover

Azure active directory, Identity Access Management Setup and delegation of administration, group policy creation and modification, administration of AD, and schema changes.

Microsoft Online Services (Office 365)\OWA

Support, Migrate, Troubleshoot and Install Office 365 administration

Maintain and update ticket problem management system

Remote tools e.g Quick assist, Microsoft teams and Log me in

I.T SUPPORT ENGINEER 11/2014 to 08/2020

Tranter IT Infrastructure Services

Configured hardware, devices, and software to set up workstations for employees.

Windows server installation, Domain management DNS and DHCP server deployment, Active directory management system

Troubleshoot users' network by checking IP addresses using basic troubleshooting commands like ipconfig, netstat and ping.

Windows AD GPO, Inheritance, Organization unit, users and group management

Performed regular maintenance and testing to service and optimize computer systems, applications and environments.

Installed/replaced power supplies, network cards, and additional ram in servers and workstations.

Performed break-fix repairs such as hard drives, power supplies, cooling fans, and ram replacement.

Remotely connect to customers utilizing Lync, Microsoft Teams to resolve any issues.

Joining employees' new systems to domain and setting up account on active director

Configured hardware devices, and software to set up work stations for employees.

Performed regular maintenance and testing to service and optimize computer systems, applications and environments.

Installed/replaced power supplies, network cards and additional ram in HP and Dell servers and workstations.

Performed break-fix repairs such as hard drives, power supplies, cooling fans, and ram replacement.

Remotely connect to customers utilizing Lync, Microsoft Teams to resolve any issues.

Joining employees new systems to domain and setting up account on active directory

User account password reset and self service settings

IT Support (Trainee) 07/2011 to 12/2011

Leadway Assurance Company

Priotized, addressed and resolved technical support issues for all IT related hardware, software and peripherals problems. High priority and critical issues were always addressed first

Assisted new employees with setting up computer hardware, scanners, mobile devices and also installed software such as antivirus and obtained necessary usernames and passwords.

Administered and maintained end user accounts, permissions and access rights using Microsoft active directory

Responsible for inventory and asset management of workstations and network devices

Utilized remote controls such as Team Viewer remote login to work directly with customers remotely and on premise to identify the root cause of issues; Followed up continuously after issue resolution to ensure customer satisfaction.

Performed routine hardware and software installation and maintenance processes including data recovery, replacements, diagnostics for continuous service delivery

Education

B.Tech: Computer Engineering

LADOKE AKINTOLA UNIVERSITY - OYO STATE, NIGERIA.

Diploma in ICT

LADOKE AKINTOLA UNIVERSITY - OYO STATE, NIGERIA

No Degree

LOYOLA COLLEGE IBADAN - OYO STATE, NIGERIA

Training and Certifications

Azure Az – 900 Microsoft Azure fundamentals

ITIL Foundation V3 Training

Azure Az-104 Training

SC 300 – Identity and access training

Office 365 administration (Linkedln learn)

Virtual Machines and Virtualization (Linkedln learn)

Python programming ( Udemy)

Windows 10 training and certification

IP and IP addressing youtube tutorials

Windows server active directory, DHCP, and DNS management

Contact this candidate