Larissa Meraz

**** ******* ** *******, ** ***** 832-***-**** ad0q82@r.postjobfree.com

Summary

Consistently provide friendly guest service. Promptly handle guests concerns and complaints. Maintain high standards of customer service during high-volume, fast-paced operations. Highly reliable and dedicated Restaurant Worker with a strong customer service record and a stellar work ethic. Flexible scheduling availability to include evenings, weekends, and special events as needed.

Skills & Abilities

Team player

Problem solving skills

Strong interpersonal and great customer service skills

Self-Motivated

Work with minimal supervision

Consistently meet and exceed expectations

Bilingual English/Spanish

Experience

SERVER URBAN EATS OCTOBER 2020 – PRESENT HOUSTON, TX

Greet and seat guests on a regular basis, ensured customers were satisfied with their order and upsold entrees per customers’ request

Ensure to meet each quest requirement and accommodate with great customer service

Answer questions about menu knowledge and know ingredients to dishes and ask customer about current allergies

Handle liquor delivery orders and carry them properly to be put out for sale

Worked the POS system daily

Worked the coffee station as needed

Trained new employees as needed on all tasks

Assist with cleaning and arranging tables at beginning and end of shift.

Assist with accommodations for elderly and disabled guests.

Informed guests about food ingredients and preparation times.

SERVER, FOOD RUNNER, BAR BACK BUFFAL0 WILD WINGS AUGUST 2021 – JULY 2022 (PART-TIME) HOUSTON, TX

Greeted customers daily with a friendly smile

Checked tables periodically through out the service time

Assisted bartender with cocktails as needed

Operated a variety of food appliances and equipment.

Set up tables, properly pre-buss tables, cut garnishes

Assisted with dishwashing and other cleaning tasks as required

Placed food orders with kitchen and delivered food to guest tables

Ensured customer was always satisfied with service

SERVER SHELL SHACK AUGUST 2019 – JUNE 2020 HOUSTON, TX

Set up tables for special events

Occasionally served table of parties of 15 or more

Ensured all seafood was fresh and hot when delivered to guest tables

Explained thoroughly to customer about the alcoholic drink non return policy

Upheld sanitary and safety standards in completing all tasks.

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Education

DIPLOMA 2013 LINCOLN ACADEMY

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