Customer Service Call Center
Resume:
LOUIS MURPHY
*************@***.***
SUMMARY
Productive and energetic Customer Service Professional seeks to obtain a position in a successful that will utilize skills and appreciate a very hard working person that strives for perfection.
CORE COMPETENCIES
Interpersonal Communication/Written and Verbal Communication
Time Management
Product Knowledge
Telephone Etiquette
Customer Service
Dispute resolution
Dependability
Efficiency
Flexibility
Friendliness
Basic (PC) Computer Knowledge
Attention to Detail
Sales
Point of Sale Systems (POS)
Positive Attitude
Punctuality
PROFESSIONAL SKILLS
Proficient in Microsoft Word, Excel. And PowerPoint
Assist management personnel with daily activities
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Operate registers, scanners, scales and credit card/debit card terminals
Memorize product locations and be able to direct customers or make suggestions
Handle exchanges and refunds in a quick, efficient manner
Maintain accurate cash drawer
Take a tally of the funds in the cash register when required during a shift and produce transaction reports
PROFESSIONAL EXPERIENCE
UTTMB
Call Center Agent 2021-2022
Empereon Constar
Call Center Agent 2020-2021
Alvin Texas
Sodexo 2019 - 2020
Cashier Houston, TX
HEB 2017 - 2019
Cashier Houston, TX
St. John 2017 – 2017
Cashier Houston, TX
Sam’s Warehouse 2016 - 2017
Cashier Houston, TX
Kroger 2001 – 2016
Cashier Trainer Houston, TX
ACHIEVMENTS AND AFFILIATIONS
2007 – Best in Guest Service, 2010 – Best U-Scan Trainer,2013 – Best Self-Checkout Technician Specialist
EDUCATION
Clear Lake High School
High School Diploma Attained
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