Service Writer Advisor
Resume:
Darren House
NON-AUTOMOTIVE TECHNICAL SERVICE WRITER
Union, NJ 07083
**********@*****.***
Aggressive mid-level manager with a "make it happen" attitude. Can function flexibly as either team leader or team member. Efficient manager of staff through motivation, integrity and focus on the task at hand. Over twenty years of customer relations expertise. Strong ability to appease customer requests and dissatisfactions.
#readytowork
Authorized to work in the US for any employer
Work Experience
Service Advisor
Route 22 Honda - Hillside, NJ
2015 to 2016
Reported to Service Manager
(Business down-turn, Last In First Out)
Service Writer
Dodge - Summit, NJ
2011 to 2014
Reported to Service Manager (Will discuss termination privately at interview.) Service Advisor
Fullerton Auto Group - Ford - Somerville, NJ
2010 to 2011
Reported to General Manager of the Auto Group and the managers of the service groups
(Fiat bought into Ford Dealerships eliminating many positions) Automotive Service Advisor
Crown Cadillac - Watchung, NJ
2008 to 2009
Cadillac sales flat in 2009 resulting in massive lay-offs nation-wide) Assistant Manager throughout New Jersey
CVS Corporation - Woonsocket, RI
2001 to 2003
- Woonsocket, RI 2001 - 2003
$22B Retail Pharmacy ranking #1 with 4,200 stores in 31 states and the District of Columbia. Assistant Manager throughout New Jersey
New Providence, Chatham, Summit, Millburn, South Plainfield and Roselle - NJ Management certification training, customer relations, stock room organization, inventory, audit, loss prevention and seasonal set-ups. Responsible for staff morale and productivity. Supervised 20 - 25 store personnel at each location.
Education
Certificate of Completion in Microsoft Professional Office Suite Union County College - Cranford, NJ
August 2004
Bachelor of Science degree in Management Sciences
Kean University - Union, NJ
May 2001
Associate in Arts degree in Business
Union County College - Cranford, NJ
August 1998
Skills
• Relationship Management
• Customer Relationship Management (10+ years)
• Technical Writing
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