Fabiola Toruga-Segundo CPhT

Phoenix, Arizona ****3 602-***-**** ad0py6@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Bilingual Certified Pharmacy Technician who helps members achieve optimal health by providing clear instructions, guidance and helping them stay adherent to medications. Expertise in customer service, handling escalated situations and working in a fast paced environment. Successful working in an individual and team setting.

SKILLS

-Bilingual (Spanish & English) - Pharmacy Calculations -Word, Excel, PowerPoint Certified

-Patient HIPAA and Confidentiality -Pharmacy Law & Ethics -Sig Codes & Abbreviations

-OSHA Training - Excellent customer service skills -Proficient at multitasking

-Telephonic skills - Strong communication skills - Observant to Detail

-Team oriented - Problem solving skills - Time management skills

-Organizational Skills - Computer skills - Proficient at math EDUCATION

Brookline College – Pharmacy Technician Diploma February-October 2013

Ambassador Program

National Pharmacy Certification Board March - 2013

GPA 3.67

Excel, Word and Power Point certified

Learned proper way to wear PPE in pharmacy setting Metro Tech High School – High School Graduate August 2007-May 2009

Health Careers Pharmacy Technician for one year

Health Careers Nursing Class for one year

Completed Volunteer hours at Banner Estrella Hospital Central High School – High School Graduate August 2005- May 2009

National Junior Honor Society

WORK HISTORY

Humana Inc. – Glendale AZ Dec 2013–Current

Certified Pharmacy Technician

Interpret Spanish consults for members with the Pharmacist.

Take inbound and outbound calls to inform the members it is time to complete their yearly comprehensive medication review (MTM), drug therapy alerts, medication adherence, non- formulary, and refill reminders.

Take inbound calls and outbound calls from medical provider’s offices who need to discuss patient’s profiles.

Review patients’ financial information.

Data\Item entry- Update patient demographic information.

Soft Sales.

Pharmerica –Phoenix, AZ September- October 2013

Pharmacy Extern

Completed 160 hours of externship.

Responsible for order fills and labeling prescriptions.

Filling specific patient orders and verification of data entry.

Responsible for restocking medication.

Learned IV compounding.

Dulceria Esmeraldita – Phoenix, AZ Jan. 2011– August 2013 Senior Store Manager

Responsible for the training of all new store employees.

Handled all inventory control.

Assisted customers with all their shopping needs.

Set up store displays of new products.

Responsible for sales reconciliation, also carried out cash, credit and gift card transactions.

Monitored store employees during their shift.

Edison Elementary School – Phoenix, AZ August 2009 – July 2011 Volunteer

Assisted students with assignments.

Directed phone calls to appropriate individuals and took detailed messages when needed.

Navigated through all departments, helping all those who needed assistance. CERTIFICATIONS

Arizona State Board Certified Pharmacy Technician License

Certified Pharmacy Technician (CPhT) - via PTCB

Contact this candidate