Store Manager Customer Service

Maria Montoya

928-***-**** ***********@*****.*** Tempe, AZ 85280

SUMMARY

Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and

service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks

and following through to achieve performance and productivity goals. Recruits, trains, develops and

manages team of store associates and

Part managers.

SKILLS

* Store opening and closing procedures © Recruiting and hiring

© Store operations oversight © Supervision and training

© Employee supervision and motivation © Schedule management

@ Shift checklists «Employee development

© Employee training © Retail inventory management

© Outstanding communication skills © Reliable

EXPERIENCE

Store Manager, Claire’s boutique, July 2021-Current

Scottsdale, AZ

# Process

d daily paperwork, balanced register drawers, produced staffing schedules and

prepared deposits.

© Strengthened work flow productivity by hiring, managing and developing top talent.

# Exceeded team goals and resolved issues by sharing and implementing customer service

initiatives.

© Oversaw inventory management through cycle counts, audits and shrinkage control,

© Delivered excellent customer service and adhered to standard practices to maximize sales and

minimize shrinkage.

© Managed inventory tracking and physical inventory counts to minimize los

Multi-Store Manager, Luxottica, October 2021-May 2023

Tempe, AZ

© Used excellent verbal skills to engage customers in conversation and effectively determine

needs and requirements,

© Completed thorough opening, clo:

g and shift change functions to maintain operational

standards each day.

© Prepared staff work schedules and assigned team members to specific duties.

© Delegated work to staff, setting priorities and goals.

Store Manager, Claire’s boutique, August 2007-July 2021

‘Yuma, AZ

* Delivered excellent customer service and adhered to standard practices to maximize sales and

minimize shrinkage.

# Processed daily paperwork, balanced register drawers, produced staffing schedules and

prepared deposits.

© Generated repeat business by responding to customer concerns with friendly and

knowledgeable service.

© Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing

duties.

Contact this candidate