Business Management Customer Service

Justin Santana

Fallon, NV *****

*********@*****.***

+1-775-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Owner\Delivery Driver

goPuff - Operations - Chicago, IL

June 2019 to Present

• Deliver Daily essentials

• Data analysis

• 1099 contractor

• Ownership

• Customer service

• GPS

• Hand held

• Food management

• Batch making

• Material handling

• Call center

Chemical Operations Specialist

Incon Solutions - Batavia, IL

October 2016 to June 2019

• Batch making fish oil

• Monitor automation setups

• Perform distillation processes

• Follow GMPs SOPs

• Complex paper works

• Keeping working areas mopped

• Reported to supervisor

• Face to face daily task meetings

• Engaging pass down duties

• LOTO

• Material handling

• Janitorial

Production Operator

Huntsman - Ringwood, IL

March 2006 to October 2016

• Grinding

• palletized raw plastic grains

• Batch making for extruder

• GMPs

• Hand tools

• QA Samples

• Safety

• LOTO

• Material handling

• Polyurethane

• Molding/ Grinding

• Janitorial

Education

High school diploma in General Studies

Smart Horizons Career Online High School - Elgin, IL March 2016 to April 2018

Associate's degree in Business Management

Computer Systems Institute - Elgin, IL

March 2012 to January 2013

Skills

• QA/QC

• Oil & gas

• Food management

• JavaScript

• Microsoft Office

• Data Entry

• batch making

• Software Testing

• Microsoft Excel

• User Interface (UI)

• Business Management

• Test automation

• Logistics

• Culinary experience

• Data analytics

• Food processing

• Jira

• SQL

• Call center (3 years)

• Plastics Extrusion

• CNC (10+ years)

• Plastics injection molding (10+ years)

• Painting (3 years)

• powder coating (1 year)

• Agile

• Restaurant experience

• Java

• MySQL

• Business Analysis

• Scrum

• Test Cases

• Git

• APIs

• REST

Languages

• English - Fluent

Certifications and Licenses

Certified Forklift Operator

January 2006 to Present

Non-CDL Class C

Driver's License

Food Handler Certification

Assessments

Mechanical knowledge — Completed

November 2022

Understanding and applying mechanical concepts and processes Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

CITY OF ELGIN STREETS & SANITATION

August 2015 to February 2016

• Community services

• Construction

• Volunteering

Additional Information

• Owner operator 2000-present

• Elgin High School Maroon Football Athletics 2002-2004

• City of Elgin streets & sanitation

• Elgin High School Year book committee 2002-2006

• Deans list 2012-2013

• Business Management training 2012-2013

• Professional development training 2012-2013

• Accounting training 2012-2013

• Customer service training 2012-2018

• OSHA CERTIFIED

• TSA CLEARANCES

• Enlisted to USA army culinary training 2021-2022

• GPA 3.4

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