Customer Service Experience, Audio Engineering

Niles Jackson

Jackson, NJ *****

Phone: 732-***-**** E-mail: *******************@*****.***

OBJECTIVE SUMMARY: Reliable and adaptable employee with an agreeable disposition, stellar customer service ethic, ability to handle a number of workplace responsibilities with accuracy and efficiency, along with various professional and labor experience. Able to lift and carry heavy objects repeatedly, stand for prolonged periods of time, and operate office equipment. Possesses knowledge in Audio Engineering, able to monitor sound equipment and provide various set ups for live performance.

PROFESSIONAL EXPERIENCE

Dunkin’ Donuts

Associate, October 2016-October 2019

Conduct store operations during manager absence.

Direct daily routines including bagel board and other food stations.

Perform food production duties and serve customers at the register and pick up station.

Ensure operations excellence by adhering to the systems and standards of the store.

Open and close restaurant while preparing and maintaining a clean and organized workstation and guest area.

Effectively communicated with managers and coworkers with a focus on excellent customer service experience.

Dick’s Sporting Goods

Associate, May 2016-October 2018

Demonstrating outstanding customer service and sales skills

Keeping the selling floor stocked with merchandise

Preparing the store for major sales events and promotions

Managing stock inventory

Achieving and maintaining sales quota by inspiring the customer to purchase throughout the customer service experience

Developing product knowledge by reading pamphlets and attending information classes to effectively communicate the use of products to the customer.

Ensuring cleanliness of assigned areas and stores

Providing customer service with a professional attitude and enthusiasm.

The Cheesecake Factory

Dishwasher, October 2017-2023

Cleaning all dishes, glasses, silverware, and cooking supplies for the restaurant.

Keeping the dish room and dish machine in clean and working order.

Stocking the restaurant with clean supplies for customers.

Assisting chefs as sous chefs and other duties to assist the management of the restaurant.

Cleaning around the restaurant and assisting other staff members as needed.

PROFESSIONAL EXPERIENCE

ANJ Enterprises

Customer Service Support, Sound Specialist September 2019

● Answer all incoming calls and chat inquiries for vendors and clients.

● Adhering to standard rules and regulations for clients, prospects, and other levels of personnel including timely call adherence.

● Facilitating payment processes appointment scheduling via cloud based software system.

● Provides thorough consultations for clients and leads to increase conversion rates and ensure effective return management.

● Ensuring accurate inventory forecasts for wholesale cosmetic supplies and conducting inventory counts.

● Provides team support with excellent communication skills and by performing additional organization tasks.

● Consulting thoroughly with department heads for scope of business operations and daily targets.

●Setting up soundboard for speaking events with proper leveling techniques

● Monitoring peak levels to ensure professionalism when streaming live

EDUCATION

OCVTS Lakehurst, NJ

Brookdale Community College Lincroft, NJ

General Education, August 2016-May 2017

Jackson Liberty High School Jackson, NJ

High School Diploma, September 2012-June 2016

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