RHYAN JONES

ad0pnd@r.postjobfree.com 215-***-****

Summary

Documented success in competitive, fast-paced work environments. Track record of exceeding performance expectations to drive profit and revenue growth. Collaborating with direct team members and internal business partners to deliver exceptional customer service.

Skills

Regulatory Compliance

Inventory Management

Staff Leadership and Management

Detail focused

Encompass

Microsoft Office Suite

Quality Audits

Strong relationship and collaboration skills

Experience

Mortgage Closer/Team Lead - Prosperity Home Mortgage - Chantilly, VA 03/2021 - 09/2023

Reviewed loan documents and ensured accuracy of information provided by customer.

Prepared closing statements secured signatures on documents and reviewed all loan conditions with customers.

Verified required documentation was received prior to closing date.

Ensured timely submission of completed loan packages to underwriting department.

Coordinated with title companies to ensure timely delivery of documents to settlement agents.

Reviewed final closing disclosure statement for accuracy prior to closing day.

Adhered to established policies and procedures when preparing closing documents.

Monitored loans post-closing for compliance with investor guidelines or requirements.

Closing Manager Trident Mortgage Company - Devon, PA 12/2016 - 03/2021

Ensured adherence to all closing procedures and policies.

Supervised daily operations by establishing procedures and monitoring team performance.

Collaborated with other managers to deliver consistent leadership across teams.

Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Closer/Senior Loan Closer Funder Trident Mortgage Company - Devon, PA 08/2003 - 11/2016

Reviewed loan documents and conditions to ensure accuracy of information and compliance with regulations.

Created closing packages for loans in accordance with investor requirements, state laws, and client instructions.

Prepared accurate funding documents for closing, ensuring all signatures were obtained in a timely manner.

Verified that all fees charged to the customer were accurate and compliant with applicable laws.

Monitored pipeline activity daily to ensure timely completion of assigned tasks within established deadlines.

Managed and resolved concerns, problems or issues to avoid closing delays.

Completed final closeout of systems after loan funding.

Scanned and uploaded loan and related documents into system.

Education and Training

Community College of Philadelphia Philadelphia, PA 05/1997Associate of General Studies: Business Administration

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