Project Management Data Analytics
Resume:
CYNTHIA ROBINSON
SKILLS
Process-oriented and results-driven
manager
•
Effectively works with higher
management,
•
• Agile Management certified,
• Six-Scrum techniques,
• Project Management Certified,
• Data Analytics understanding,
Successfullyl launched two different
projects for two BPO companies( call
centers)
•
• Team Monitoring
• Prevention Strategies
• Joint Ventures
• Quality Control
• Team Member Motivation
• Team-Building Exercises
• Key Performance Indicators (KPI)
• Leadership
• Employee Evaluation
CERTIFICATIONS
PMP - Project Management
Professional
•
Hardworking Project Management Assistant skilled at keeping projects moving smoothly by coordinating documents, meetings and schedules. Systematic and consistent team player with more than 3 years of experience. Looking for a long-term position with room for advancement. WORK HISTORY
March 2023 - July 2023
Sales Coordinator SeaWorld San Antonio
September 2022 - February 2023
Buying Experience Representative EBay Inc, San Antonio, TX (Remote) November 2021 - February 2022
Training Coordinator NIIT USA
August 2017 - April 2019
Team Lead TaskUs, San Antonio, TX
• Run reports for financial and operations daily and weekly
• Analysis of data from past and present events,
Supported sales lead generation and management program increasing leads by 35% and conversion by 10%
•
Kept detailed records of sales and customer information in CRM software, updating the database regularly to maintain top-notch service.
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• Communicate via email, and phone chat with Directors and clients Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Answered a constant flow of customer calls with minimal wait times.
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Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
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Effectively managed customer buying experience resulting in increased customer satisfaction and decreased wait times
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• Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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• Prepare classes for ongoing Boeing employee and management training,
• Create reports and data sheets in Excel to track training progress, Use SalesForce and LTMS to create classes for leaders and communicate with clients via email, WebEx, and Microsoft Teams
•
• Directed and supervised a team of 25 engaged in 10 and 4 development
• Launched a new contact center for clients,
• Created SOPs for procedures,
• Responsible for taking escalated calls, emails, etc.,
• Develop management reports to display KPIs,
• Utilize performance management techniques
• Coached team members in techniques necessary to complete job tasks. CONTACT
San Antonio, Texas 78245
*************@*****.***
https://www.linkedin.com/in/cynt
hiarobinsonpm/
Trained new team members by relaying information on company procedures and safety requirements.
•
EDUCATION
The certificate includes
Agile management, Six Scrum, reports for the beginning of the project to the end of the project
June 1996
High School Diploma
Oliver Wendell Holmes High School
August 2023
No Degree Project Management
Coursera-Google, Remote
• Honor Roll A-B Honor
• 3.5 GPA
• Extracurricular Activities: ROTC
• German Club Member
• Elected Captain of ROTC Flight and Drill Team
Professional Development: Project Management Methodologies, Documentation, Meeting Styles, and Programs systems
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Awarded Certification of Project Management, Agile Management, Six Scrum, and Lean
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Contact this candidate