Administrative Assistant Customer Service
Resume:
Cheryl D. Sanders
Indianapolis, Indiana ***** 317-***-****) *********************@*****.***
Team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating, scheduling and record-keeping.
Successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving. Administrative Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
SKILLS
Multitasking
Schedule Management
Organizational Skills
Professional and Courteous
Research and Analytical Skills
Payroll
Supply Inventory Control
Task Prioritization
WORK HISTORY SUMMARY
Sr. Administrative Assistant 6/14/1999 - 10/2023
10/2019 – 10/2023
IU Health Riley Hospital for Children/Indianapolis, IN
Handle client correspondence and track records to foster office efficiency.
Interact with vendors, contractors, and professional services personnel to receive orders, create/enter purchase orders into Lawson, and Oracle, and communicate order instructions.
Perform research to collect and record industry data.
Monitor supervisor's work calendar and schedule appointments, and meetings
Schedule office meetings and client appointments for staff teams.
Maintained electronic checkbook to track department expenses.
Submit invoices for payment to Accounting Department and follow up on payment status of those invoices to communicate to vendors.
Keep track of invoice expense, quotes, and payments.
Review invoices for payment processing and approve for payment.
Order and restock supplies and place purchase orders to maintain adequate stock levels.
Answer main office phone, routing calls, delivering messages to staff, and greeting visitors.
Perform accounting functions (i.e., payroll for Kitchen staff correcting time punches and provide backup support to payroll clerk for Facilities to ensure accurate time recording utilizing Kronos system.
Departmental Secretary
2001 – 10/14/2019
IU Health Riley Hospital for Children/Indianapolis, IN
Answered telephone calls to field inquiries from staff relative to tracking of department mandatories.
Created and maintained spreadsheets for tracking of employee education and mandatory requirements to ensure staff compliance with Joint Commission. Supported between 200 – 400 employees in the tracking of education requirements.
Prepared and proofread documentation.
Researched and tracked staff licenses and certifications to ensure they are current.
Maintained physical filing systems.
Provided clerical support to company employees by copying, faxing, and filing documents.
Provide backup payroll support in absence of Cost Center Timekeeper.
Unit Secretary
06/1999 – 2001
Riley Hospital (Infant, Peds ICU, Resource Pool) Indpls/IN
Worked on Pediatric and Adult-based units to provide clerical support including but not limited to
Order entry and transcription of physician orders
Record keeping
Admission/Discharge of patients.
Answer call lights to respond to patient needs/inquiries
Processed lab paperwork and request according to physician orders
Maintained physical filing systems.
Chart maintenance/filing
Carried out front office duties utilizing data entry skills
Secretary
FSSA – Disability Determination/Indianapolis, IN 03/1988 – 06/1999
Worked 11 years providing clerical/secretarial support for Quality Assurance Unit
Answered and directed calls using multi-line switchboard
Screened telephone calls and forwarded to appropriate departments
Data entry and report preparation
Tracked and recorded client mileage for travel vouchers to appointments
Developed and maintained filing system
EDUCATION
Clarian Health – Computer training (Microsoft Office) 2001
Ivy Tech, Indianapolis, Indiana – Computer Programming (Cobol)
GED obtained Marion County testing - 1980
REFERENCES
Andrew Gorman, Director of Facilities
Riley Children’s Hospital
705 Riley Hospital Drive
Indianapolis, Indiana 46202
********@********.***
Trina Simpson-Boyd, Founder
Justachapter Ministry
7455 Woodard Drive
Indianapolis, Indiana 46278
**************@*****.***
Brandon Schultz, Facilities Manager
Riley Hospital Facilities Dept
705 Riley Hospital Drive
Indianapolis, Indiana 46202
*********@********.***
Kimberly Thomas, Education/Home Advisor Liaison
INHP
2620 Kessler Boulevard East
Indianapolis, Indiana 46220
*******@****.***
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