Data Entry Customer Service

Portia Redman

***** *. *** ** *** **** North Phoenix AZ 85022

Email - **************@*****.*** or **************@*****.***

SUMMARY

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

QUALIFICATIONS

●High School Diploma

● Type 40 WPM

●Efficient in Word, Microsoft, Outlook, Power point,

●Familiar with Access and Excel

EXPERIENCE

Uber Driver ( 09/2020 Present)

●Drove Clients to and from destinations.

Customer Service Representative

Alliance Walgreens Specialty Pharmacy (06/2018 -09/2021)

●Assist Clients with scheduling specialty medications to Patients and Doctor’s offices.

●Received inbound calls, Answered inquiries, resolved Issues.

●Reported information to supervisors.

●Transferred calls to appropriate departments.

Caregiver

ALL TRUST HOME CARE - Hinsdale, Illinois (09/2015 - 03/2015)

●Assist patients with Alzheimer's/ Dementia disease, Assist clients with ALD's (Activities of Daily Living).

●Reported all or any changes in mental status.

●Assist with wheelchairs transfers.

Warehouse Worker/ Unit Selector

ELITE STAFFING - Rolling Meadow, Illinois (06/2013 - 03/2015)

●Worked a series of Warehouse/ factory jobs which consist of hand coordination wiring batteries parts, to place into washing machines, refrigerators etc.

●Assembled parts while items/ merchandise rolled on a conveyer belt.

●Unit Selector- work consist of, using a cloud computer/inventory system to verify the count of parts (screws and nuts transferred to assembly line).

Direct Trainer

LITTLE CITY FOUNDATION - Palatine, Illinois (04/2008 - 06/2013)

●Provided assistance of daily activities and sensory skill development to adults with cognitive disabilities.

●Developed and executed various initiatives designed to enhance patient abilities.

●Performed a range of administrative functions including maintaining files, ordering supplies and supporting a high volume of call utilizing a switchboard phone system.

●Completed daily charts of the Clients daily personal progress.

Customer Service Rep

Andres Medical Billing - Arlington Heights, Illinois (11/2006 - 04/2008)

●Utilized clearing house software Zirmed to process and transmit documentation (health Insurance, worker's compensation, auto insurance, etc) to insurance companies, Patients and Attorney’s.

●Ensured rapid response and accurate completion to time-sensitive projects.

●Completed aging protocol documents and entered ICD-9 billing information into database.

●Took incoming patients calls, checked balance accounts, verified insurance information and processed payments.

Administrative Assistant

Congregation Kol Ami - Tampa, Florida (12/2004 - 08/2004)

●Supported daily operations of a Jewish Community organization.

●Interfaced with flock members in daily office administration to schedule appointments and complete projects (i.e. formal engagements/ Parties).

●Performed clerical and administrative duties including faxing, light reception and mail processing.

EDUCATION

Medical Billing Certification

Lincoln Technical Institute, Melrose Park, Illinois (2006)

Medical Billing Certification course work consist of. Learning the billing codes, ICD-9, ICD-9- PCS and CPT Codes Coding Guidelines., Medical terminology, Basic word Structure, Suffixes and Prefixes, Procedural Terminology, Insurance Claims, and Managed Care. Current Procedural Terminology (CPT), CPT Components and Conventions, Using the HCPCS System. Types of Insurance Coverage Plains Blue Cross/ Blue Shield Plains, Medicare, Tricare Billing, CHAMPA Claims ETC.

High School

Proviso West High School, Hillside, Illinois (1988)

General High School courses.

Phlebotomy Certification

JCM Institute, Schaumburg, Illinois

Phlebotomy certification program curriculum included, Urinalysis Capillary venous blood collection, Special venipuncture Quality Assurance, Specimen handling, dermal puncture, infection control/ chain of infection, Pain Management.

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