It System Administrator
Resume:
Phone
ad0pja@r.postjobfree.com
MD Building - Street 7 - Block 5
Farwaniyah - Kuwait
IT System Administrator Address
Mahmoud
Ghozzi
Education Profile Info
Mansoura University
2012 - 2016
Bachelor Of Computers and
information Sciences
An experienced IT System Administrator with over 3 of experience in designing, implementing, and maintaining complex IT infrastructure. Possesses a strong technical background and expertise in managing and supporting various operating systems, virtualization platforms, and networking devices. A proven track record in troubleshooting and resolving complex technical issues while maintaining a high level of customer satisfaction. Language
Arabic
English
Work Experience
1-Jun-2017 : 4-Nov-2017
1St Level Technical Support (Full time)
Xceed (TE Data Account)
Maadi & Nasr City Egypt
Major: Information Technology
Receive Customers Requests Via Phone Calls.
Review Customer profile. And there ADSL Problem.
Review if there are open tickets.
Troubleshoot the problem with customers as per company process.
If problem still exist, we escalate to Maintenance Team if it is Hardware Problem.
And Escalate the problem to 2nd Level support or NOC team if it is Software Problem. Or IP problems.
Record every action taken in ticketing System.
Handle Customers in professional way and keeps them satisfied.
Keep Updated of any new process.
Keep My KPIs more than 85%. To get new position in the company.
30-May-2018 Till Now
1Technical Support & System Administrator (Full time) Misk-Aldar Co. General contracting for construction. Dajeej, Farwanyiah, Kuwait
Configuring, maintaining and troubleshooting Local Network. Managing and maintaining all company Hardware Devices
(Computers – Laptops – Switches – Routers – Data shows). Grade: 73.59%
Personal info
Date of Birth:
Place of Birth:
10th Jan 1994
Sherben, Daqahlia,
Egypt
Marital Status: Married
Marital Status: Exempted
Installing all Required Software and Antivirus Software. Administering Odoo REP System and trains new customers how to use the system.
Design and extract any report form Odoo.
Managing Misk Aldar App (add or remove Services).
Configuring and managing company domain Service role. Configuring and managing company File and storage server role.
Configuring DNS and DHCP Server.
Create new Organization Unites and assign a group policy to it.
Configuring and managing Printers and scan Server. Configure Reports for Proteus Server.
Managing Avaya Recording System.
Administering Office 365.
Managing SharePoint, OneDrive, Outlook, Teams, To Do, and Creates Document flow between all departments.
Create Users Email and assign their licenses.
Managing Chat Bot and Quick Replies for WhatsApp and Online Support Chat.
Design and manage solutions for dispatch team.
Design and Creates Surveys for customers and employees as well.
Administering All social media accounts.
Creates a suitable campaign on Facebook, Instagram, Snapchat Google Ads.
Send Marketing and Survey Links via SMS Gateway (Kuwait SMS - SMSBOX).
Send a group WhatsApp Offers to our customers via
WhatsApp API Integrated applications for instance (WATI - Hi WhatsApp)
Managing Company SIM Cards and Packages Renewal and customized packages through Company Account on Zain ISP.
Create, update and enhance the company website:
https://www.miskalddar.com
Daily Backup of all company Data.
Design All Editable Documents in the company.
Help in founding and organizing new departments as Fleet and Operation.
Training all the staff members and design tutorials to make it easy for them when dealing with different systems and platforms.
My Skills
Web Design
Photography
Video Editing
Marketing
SEO
Special abilities
Time management
Problem-solving
Leadership
Teamwork
Adaptability
Attention to detail.
Emotional intelligence
Communication skills
Hobbies
Football
Swimming
Running
Fitness
Watching Movies
Watching Documentaries
Internet Surfing
Training Courses
3 Jul 2013 : 20 Sept 2013
C# Programming Language
Console
Windows
Data Base
SQL
2 Aug 2014 : 15 Oct 2014
CCNA 200-120
Routing.
Switching.
Troubleshooting.
Systems
ERP System
Odoo
Project Management
Jira
Attendance
odoo ZXT Camtend
Operating systems
Windows 7 Windows 8
Windows 10 windows 11
Windows Server 2012
Windows Server 2016 Linux
Exchange 2016 Exchange Online
Cloud
Office 365 Azure Portal
Digital Ocean Blue Hosting
Hostgator Hostinger A2 Hosting
Office
Office 2007 Office 2010
Office 2013 Office 2016
Office 2019
Manage mobile
ZOHO mobile device
management
Programming
Visual Studio
Website development
WordPress Elementor Wix
E-commerce
Magento
VOIP
AVAYA Proteus reporting sys.
SMS Provider
KuwaitSMS SMSBOX BulkSMS
Survey
Google Survey Survey Monkey
Tracking System
OBOX Tracking
Operation Management
Planado Service Manager
Bulk Whatsapp message
Hi WhatsApp
Self-Studying Course (Online)
MCSA 2012
Installing & Configuring Windows Server® 2012.
Administering Windows Server® 2012.
Configuring Advanced Windows Server® 2012 Services for large company.
Self-Studying Course (Online)
Exchange Server 2016
Installing & Configuring Windows Server® 2012.
Administering Windows Server® 2012.
Configuring Advanced Windows Server® 2012 Services for large company.
Self-Studying Course (Online)
Fundamentals of digital marketing
Digital Marketing Fundamentals with “Grow with Google Program “, Understand various ways and concepts of Digital Marketing
Self-Studying Course (Online)
Azure Cloud Computing AZ-900
Cloud concepts
Azure Architecture and services
Azure management and governance.
Technical and Computer Skills
Managing Servers (Server 2012 & 2016 & 2019)
Installing Roles (DHCP, DNS, AD, Filesharing, etc.) Perform shell scripting.
Provide problem-solving services to network users, Install, maintain, troubleshoot and upgrade Web-server hardware and software.
Implement network traffic and security monitoring software and optimize server performance.
Perform routine network start up and close down and maintain control records (event viewer and log files).
Perform data backups and disaster recovery operations. Exchange Server
Control and monitor e-mail use, Web navigation, and installed software.
Proteus Server
Design and creating reports.
Helpdesk
Evaluate and install computer hardware, networking software, operating system software and software applications, operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks..
ChatBot
WATI GUPSHUP
Design
Photoshop Canva
Planning
Draw.io Xmind MindMap
Video Rec. & Edit
BB Flashback Camtasia
Filmora
Networks
Maintain, troubleshoot, repair and administer Work Group Networks, Domain networks, computer devices (workstations
– Laptops), and connections to the Internet.
WordPress
designing and creating awesome content website using WordPress and these are some of my works.
1- www.fhgras.com
2-www.miskalddar.com
3-www.ideagolive.com
Microsoft Office 365
Administering office 365 using Admin Center
Creating users and Groups
Managing Teams Groups.
Managing permissions
Controls SharePoint & Flows
Assign Apps to Specific users based on their permissions, departments and company rules.
Digital Marketing
Choose the best campaign and the best strategy to get the best results.
Digital Marketing
Administer Odoo ERP systems.
Surveys
create surveys using best websites ex. Survey Monkey Export reports and analytics.
Operating Systems
Deal with all versions of windows, and windows server versions, Linux Fundamentals.
Microsoft Office
Deal with all versions of Microsoft Office.
Reference
Sultan Almutairi
Misk Alddar Co. CEO
Hazem Ismail
Misk Alddar Co. IT Manager
Ahmed Salah
Xceed Supervisor
http://bit.ly/3UnqxIB
Contact this candidate