Customer Service Human Resources

Brian K. Adkins Jr

323-***-**** *****.*******@*****.*** Los Angeles, CA 90046

Professional Summary

Dedicated professional and military veteran with demonstrated strengths in customer service, time management, and trend mission accomplishment. Adept at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills

Office Management

Microsoft Office Suite

Proficient in Excel

Leadership Experience

Team Development

New Hire Onboarding

Presentation Creation

Customer Service

IBM Cognos Analytics

Travel Coordination

Expense Reporting

Project Coordination

Recordkeeping and File Management

Program Management

Training Facilitation

Quality Control

Program Leadership

Oral And Written Communications

Experience

Recognitions Program Manager

Tecolote Research, El Segundo, CA

August 2021 - Current

Design and implement employee recognition program

Collaborate with hundreds of outside organizations to identify employees within the organization who met niche requirements for recognition amongst industry leaders.

Review, revise, and process recognition applications ensuring administrative accuracy as well as timely completion and delivery.

Provide customer service and support to 700-member organization with regard to personnel records

Mentor junior and senior leadership on all manner of things pertaining to policy compliance within the recognition program.

Maintain operational needs, managing daily, weekly, and monthly task lists.

Improved information management with enhanced data entry and tracking processes.

Human Resources Manager

U.S. Marines, Seal Beach, CA

July 2018 - August 2021

Oversaw, trained, and optimized output of 15 administrative support specialists performing high-quality human resources work, providing excellent customer service to an 800-member organization.

Developed HR and administrative initiatives and area operational structures and procedures to successfully control workflow, while increasing quality and efficiency.

Assessed training needs to develop programs addressing skills gaps.

For a staff of more than 30, managed calendars, prepared daily, weekly, and monthly reports.

Worked closely with employees in adjusting payroll deductions and updating personal information records.

Managed projects from initial stages through completion, while being fully involved in each milestone.

Oversaw more than 650 travel and expense accounts, ensuring timely and accurate processing of all travel requests as well as accurate expense accounting and account settlement.

Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees.

Human Resource Information System Analyst

U.S. Marine Corps, Kansas City, MO

September 2016 - July 2018

Scheduled updates for system equipment and devices with minimal downtime.

Helped improve system performance by reviewing current processes and recommending improvements.

Improved workflows through deployment of new systems and components.

Bridged gap between business application users and owners with high-quality analytical reviews.

Enhanced user success through personalized support for common and complex issues.

Created documentation covering existing processes, feature requests and system reporting tools.

Provided end-user support to a diverse organization spanning hundreds of locations.

Delivered in-depth Oracle and integrated pay and personnel information system training, imparting knowledge of best practices for protecting data and minimizing errors.

Administrative Generalist

U.S. Marine Corps, Bell, CA

August 2007 - July 2016

Managed payroll and paid time off accounts for more than 150 personnel.

Completed accurate daily transactions and kept meticulous records.

Produced professional, error-free business correspondence for internal and external use.

Handled calls from outside customers and team members needing assistance with various administrative matters.

Managed and maintained conference room schedule.

Prepared outgoing packages and coordinated pickups and deliveries.

Shift Manager

McDonald's, Jacksboro, TN

February 2005 - August 2007

Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths.

Stayed ready for expected demands by keeping inventory within optimal levels and organized for easy use.

Maintained high performance levels by successfully training, monitoring, and motivating shift employees.

Maintained high performance levels by successfully training, monitoring and motivating shift employees.

Motivated employees using strategic leadership style.

Kept operations smooth and professional with consistent opening, closing and shift change task lists.

Secured monies against loss, keeping drawer cash low and properly using on-site safe.

Education

MBA: Human Resource Management - Keller Graduate School of Management

April 2023

Bachelor of Science: Technical Management / Project Management - American Military University, Charlestown, WV

February 2021

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