Customer Service Call Center
Resume:
RESUME
Braya Alford
Natchez, MS 39120
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Experience
Nov 2022 – Natchez Win Job Center, Program Specialist
Present Hosting recruiting events, arranging training, screening
and providing timely statistical reports, developing and
maintaining relationships with volunteer organizations,
evaluating the success of internships
Feb 2017- Natchez Transit Authority, Dispatcher
Sep 2022 Effectively managed a high volume of inbound calls, used
computer applications to track buses, created schedules for
buses, resolved conflicts with customers
June 2013- Tower Loan, Customer Service Representative
April 2015 Responsible for front desk customer service, answered
questions about policies, solicited sales by phone,
posted customers’ payments, helped customers to complete
credit applications, placed collection calls for payments
Education
Natchez High School, Diploma, 2007-2011
Co-Lin Community College 2011-2014
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