Customer Service Experience

Amy Dufresne

765-***-**** ***********@*****.*** Chesterfield, IN 46017

Professional Summary

Customer service experience. Skilled at completing daily assignments and contributing to team success. Adapts quickly to new needs and policies. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help my team succeed. Summary of Skills

● High-energy customer service professional eager to contribute skills and experience to a new and challenging role.

● Dedicated team member with excellent communication skills and a pleasant demeanor.

● Good listening skills combined with a detail-oriented and attentive nature.

● Problem-solver with experience in customer service.

● Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals.

● Communication, organizational, and time management skills are essential.

● Creative problem-solver capable of assisting customers with a variety of needs and obtaining management support for more complex issues.

● Motivated and professional, with a pleasant and hardworking personality.

● Key Skills

• Reliability • Ability to multitask

• Good communication • Customer service

• Cultural awareness • Conflict resolution

Experience

● Residential Cleaner

March 2018-Current

Scott's cleaning, Anderson, IN

• Demonstrated initiative to complete housekeeping tasks with minimal supervision.

• Cleaned target number of homes weekly to desired standard.

• Completed cleaning duties on time and according to schedule.

• Answered requests from guests and promptly delivered needed items.

● Cashier

August 2012 October 2015

Speedway, Anderson, IN

• Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.

• Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.

• Resolved guest issues by working with customer service leaders and area managers to meet individual needs.

Education

● College Ivy Tech, Anderson, IN

-Studied Human Services for 1 year

● High School - Highland Highschool, Anderson, IN

-Graduated May 2008

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