Data Entry Front Office
Resume:
Maria L. Ugarte-Hernandez
Albuquerque, NM, *****
505-***-**** *********@*******.***
SUMMARY
Processing claims
Phone etiquette
Data entry
Staff collaboration
Insurance verification
Email communications
Entrusted with financials
Updated patient information
Direct personal care
Receptive
Friendly
Internal personal skills
Team-oriented personality
Self-motivated
PROFESSIONAL EXPERIENCE
Fulfillment Center Associate
Amazon Albuquerque, New Mexico September 26, 2023 to present
Work in a fast past Environment
Follow directions
Handle packages with care
Adhere to safety protocol
Prepare packages for delivery
Use of scanners
Time flexibility
Team work/ player
Troubleshoot problems
Private Contracted Driver
Door Dash Albuquerque, New Mexico June 26, 2023 to present
Deliver goods and services
Care of personal items
Time oriented
Utilize GPS
Communication with customers
Use of optimal routes
Claims Technician
BCBS/HCSC Albuquerque, New Mexico March 15, 2021 to April 22, 2023
Evaluate, process and finalize claims
Receptive
Data entry
Positive leadership qualities
Collaborate
Insurance inquires
Goal oriented
Internal personal skills
Self-motivated
Phone communications
Proper phone script etiquette
Self-monitor
Front Office
Main Street Dentistry, Los Lunas, New Mexico
Knowledge of Open Dental Program
Established insurance credentialing for office
Aging reports and managing patient accounts
Receiving payment through Care Credit, credit cards, cash, and checks
Direct patient care
Verify multiple insurances, input insurance information, pre-authorize treatment
Communicate and follow up with multiple insurances regarding claims, and pre-authorizations
Schedule, verify and reschedule appointments
Maintain patient charts and accounts
Dental Assistant
Perfect Teeth, Albuquerque, New Mexico July 2018-Feb. 2019
Responsible for charting
Preformed state mandated sterilization procedures
Direct patient care
Responsible for lab cases, lab slips, and communication with labs
Responsible for ordering and maintaining supplies
Performed company policies and procedures, communicate with doctors, and supervisors
Performed front office duties (answer phone, fax, email, patient referrals, maintain patient charts)
Dental Assistant Jun. 2011–Jun. 2016
Peppermint Dental, Albuquerque, New Mexico
Direct patient care
Responsible for charting
Preformed state mandated sterilization procedures
Responsible for lab cases, lab slips, and communication with labs
Lead roll and responsibilities
Performed company policies and procedures, communicate with doctors, and supervisors
Performed front office duties (answer phone, schedule appointments, fax, email, patient referrals)
EDUCATION
Dental Assistant, Certified
Carrington College, Albuquerque, NM, USA Jun. 2010
Relevant Coursework, Licenses and Certifications:
Radiation Health and Safety, Coronal Polishing Certified,Topical Fluoride Certified, Overall Dental knowledge of procedures, Dentrix, Whitening, Knowledge of materials
Early Childhood Education, Associate of Arts Degree
Luna Community College Las Vegas, NM, USA July 2008
Relevant Coursework, Licenses and Certifications:
Child Safety, Nutrition, Class Management, Extern, Knowledge of children age 0-8 years, children environments, and further care
ADDITIONAL EXPERIENCE
Customer Representative
Cricket Representative 2000-2001
1-800-FLOWERS 2000-2001
Brookstone 2000-2001
Las Vegas, NM, USA
Oriental Trading Company 2001-2001
Omaha, Nebraska, USA
West Las Vegas/ Pecos Head Start- Family Service and Enrollment Representative
Follow income guidelines
Follow Federal Government Performance Standards
Monitor attendance and enrollment
Over see staff and classroom needs
Family referrals to agencies
Coordinate educational parent meetings
Conduct home visits
Follow HIPAA
Maintain and update student files
Collaborate with local agencies and resources
Maintain and update required documents
References
Savanah Garcia -former Perfect Teeth Dental Lead
Jim Lam- Dentist
Bernadette Chavarria
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