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Customer Service Risk Assessment

Location:
Houston, TX
Posted:
October 29, 2023

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Resume:

ALISON DIETRICH

**** ******** **** ****, *******, TX · 281-***-****

ad0pgv@r.postjobfree.com

Seeking full-time position within company that will utilize previous experience and skills to meet business objectives while supporting commitments to customer service, employee development, and continuous self improvement.

EXPERIENCE

JUNE 2014 – NOVEMBER 2022

CONVENTIONAL UNDERWRITER, ENVOY MORTGAGE

Multitasked high-volume frontline underwriting while concurrently supporting underwriting team to achieve load balancing. Proficient in risk assessment across FNMA and FHLMC conventional loans including self-employed sole proprietorships, identifying business purpose transactions, and appraisal reviews including ANSI standards and PIW’s. Seasoned in reviewing LP Home Possible and DU HomeReady Products along with the IHDA Bond Program and D1C transactions. Skilled across multiple mortgage LOS systems, most recently Encompass.

JANUARY 2012 – MAY 2014

UNDERWRITING TEAM MANAGER, SUTHERLAND GLOBAL

Lead team of twenty while providing comprehensive underwriting service to support BPO company to provide excellent customer service ensuring quality and integrity. JANUARY 2009 – NOVEMBER 2011

COMPLIANCE QC AND APPRAISAL REVIEW, AMERGY MORTGAGE Provided high caliber concentrated audits in line with agency guidelines to identify common trends and detect suspected fraud.

AUGUST 1996 – SEPTEMBER 2008

CONVENTIONAL AUS UNDERWRITER, REPUBLIC MORTGAGE INSURANCE CO Responsible for evaluating, analyzing, and providing professional recommendations for conventional Fannie Mae or Freddie Mac mortgage loan applications. EDUCATION

GRADUATE, AUGUST 1981

AMERICAN SCHOOL IN ABERDEEN SCOTLAND

PROFESSIONAL DEVELOPMENT

• Extensive Professional Mortgage Training

• Fannie Mae/Freddie Mac Webinar

• Lead Training Classes/Assessments

REFERENCES

Marva Byrd, Senior Mortgage Professional

832-***-****

Sheila Cotton, Underwriting Manager, National MI

281-***-****



Contact this candidate