Senior Customer Service
Resume:
Cancel
Solomon Mamo
Remains extremely professional at all times Trained to
handle any type of crisis situation Has already obtained
necessary trainings to work in any airport . Dedicated
professional who understands the hazards of the job
Responsible for putting each passenger through initial
screening process before checking passengers in
Assisted in relaying airline rules about carry-on and
oversize luggage to passengers checking in. Worked with
airline security to handle passengers who showed up on
government no-fly lists Assisted airport patrons in
finding various airport facilities and finding the gates they
were to use to board their planes. Creative problem
solving
ad0pfb@r.postjobfree.com
+ Dedicated customer professional with knowledge of
service delivery and proven multitasking abilities
.committed to maintaining professional relationships to
increase profitability and drive business results.Customer
service representatives bringing top-notch skills in oral
and written communications,active listening and
analytical problem -solving skills.Enhances customer
experiences by employing service-oriented
behaviors,understanding customer desire and providing
customized solutions to build loyality.To seek and
maintain full- time position that offers professional
challenges utilizing interpersonal skills,excellent time
management problem-solving skills.
Work Experience
Senior Customer Service Agent
Ethiopian Airlines - Addis Ababa
November 2014 to January 2023
- Worked from customer service clerk to acting supervisor
+ Worked as senior customer service agent
+ Took various trainings
+ Have a certificate of service first from Ethiopian airlines
and service quality institute the global leader in customer
service
+ Appreciation letter from Egypt air
+ Appreciation letter from Turkish airline
+ Various appreciation letters from Ethiopian Airlines
+ Document verification training certificate from France
Embassy
+ Document verification training certificate focusing on
Document required for travel to Canada profiling and
impostor detection advanced level from Canada consulate
- Worked as check-in,boarding and transfer desk agent for
Oyears.
+ Remains extremely professional at all times
+ Trained to handle any type of crisis situation
+ Has already obtained necessary trainings to work in any
airport.
+ Dedicated professional who understands the hazards of
the job
+ Responsible for putting each passenger through initial
screening process before checking passengers in
+ Assisted in relaying airline rules about carry-on and
oversize luggage to passengers checking in.
+ Worked with airline security to handle passengers who
showed up on government no-fly lists
+ Assisted airport patrons in finding various airport facilities
and finding the gates they were to use to board their
planes.
+ Creative problem solving
Education
Diploma in Customer service Agent
Ethiopian Airlines Aviation Academy - Ethiopia
March 2014 to September 2014
B.A. in English Language and Literature
Bahir Dar University - Ethiopia
September 2009 to June 2012
Skills
+ English
+ Writing Skills
+ Proofreading
Certifications and Licenses
Service first
May 2015 to May 2015
This certificate is provided by service quality institute the
global leader customer service
in
Contact this candidate