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> Ronald E. Gillum

9732 Laurel Pine Drive

Richmond, Virginia 23228

804-***-****

HYPERLINK mailto:ad0per@r.postjobfree.com ad0per@r.postjobfree.com

Objective: Challenging and responsible position in the Information Technology field

Highlights:

Microsoft Certified Systems Administrator (MCSA) Windows 2000 Networking Environment

Microsoft Certified Professional – (MCP) Windows XP Professional, Windows 2000 Server and Professional, Managing a Windows 2000 Network Environment

CompTia Network+ Certification- Network administration

CompTia A+ Certification- Hardware/OS Technician

Certified Support Center Analyst - HDI

Excellent leadership skills

12 years experience in training peers, PowerPoint Shows, software tutoring and special projects

Self motivated, able to work independently and interdependently

Use computer and communication skills to develop training and communications media

Computer / Technical Skills:

Ability to troubleshoot basic to intermediate computer software and hardware issues

Ability to troubleshoot basic to intermediate network connectivity issues

Knowledge of computer and network hardware and software

Administration of Windows 2000 Server, Windows 2000 Professional and Windows 2000 Networking environment-Installation and administration of Windows XP Professional, knowledge of Windows Vista, use and troubleshooting Windows 98, Windows ME, Windows 95, Windows 3.1, and MS-DOS 6.2

Experience with Microsoft Office 2000, Office XP, Office 2003, Office 2007, Word 2003, Excel 2003, PowerPoint 2003, Microsoft Publisher 2003, Microsoft Internet Explorer, Outlook Express, Corel Print House, Microsoft Money, Lotus Inotes, and basic Lotus Notes

Experience:

2005-Present – Virginia Commonwealth University Health Systems

Data Security Access Associate Analyst

Create user accounts for Windows, IDX and Cerner applications, and grant level of access, assign groups and shared resources.

Administer GoToMyPC licenses, assist with installs and demonstrations

Assist customers in the access request process

Process specialized remote access requests and develop proper AD groups.

Assist other IT personnel/groups with access related issues.

Provide customer service for clients using Windows 7 Operating Systems, Microsoft Office, Internet Explorer, Outlook 365, Log customer issues and work requests using Unicenter ServicePlus software

Escalate customer service issues to upper-tier level support when appropriate

Assist with basic VPN connectivity issues

Listen and address customer service issues and work requests. . First call resolution between 85%-90%

Identify and issue computer codes by procedure to authorized, trained personnel.

Basic assistance with healthcare-specific software applications (Cerner, IDX)

Troubleshoot basic to intermediate network connectivity issues

Create IDX, Cerner, AD and O365 user accounts.

Assist in mentoring peers as necessary

Create user accounts for IDX and Cerner applications

Monitor Fireeye, McAfee, and Symantec systems and initiate remedial activity,

1989 – 2005- Dominion Virginia Power- Surry, Virginia

Armed Response Officer-Nuclear

Armed response, enforcement of rules and laws, prevention of radiological sabotage

Shift Safety and ALARA Representative. Fire Brigade for 12 years, EMT-B for 16 years, EVOC qualified

Operation of computerized Central and Secondary Alarm Stations for seven years

7 years of experience assisting peers with PC workstation support and software applications

Design and prepare color presentations and Computer Based Training programs for department using various computer software

Develop and produce interactive electronic department newsletters

(Surry Power Station, March 1989 to June 1993 & June 2001 to March 2005, and North Anna Power Station, June 1993 to June 2001)

1988 -1989 Commonwealth of Virginia/Department of Corrections- Richmond, Virginia

Corrections Officer

Supervision, enforcement of rules and laws, Report writing and communication skills

Two letters of commendation, two awards for valor

1984 – 1988 Pinkerton Incorporated - Huntington, West Virginia

Assistant Manager/Personnel

Made employment decisions

Interview applicants, background investigations

Maintain records

450-600 employee turnover reduced 17%, client retention 95%

Education:

Eastern Kentucky University Richmond, Kentucky

Bachelor of Science- Police and Security Administration - 3.3 GPA. (1984) National Criminal Justice Honor Society/ Alpha Phi Sigma

Computer Training

Microsoft Certified System Administrator (MCSA) - Windows 2000 Networking Environment, Microsoft Certified Professional (MCP) Windows XP Professional, Windows 2000 Server, Windows 2000 Professional, and Managing a Windows 2000 Network Environment. CompTia Network+ (Network Administration), and CompTia A+ Certification (Hardware and Operating Systems). Various courses in computer application software. (John Tyler Community College, Strayer University, and A-Plus Computer Training), Certified Support Center Analyst - HDI

Professional Memberships:

Microsoft Certified Professionals

Computer Technology Industry Organization - CompTia

Awards:

Meritorious Service Award - Commonwealth of Virginia/Department of Corrections, 1989

Silver Commonwealth Valor Award - Virginia Chamber of Commerce/Virginia Department of Corrections, 1988

Ronald E. Gillum

7506 Woodman Road, Richmond, Virginia 23228

804-***-****

HYPERLINK mailto:ad0per@r.postjobfree.com ad0per@r.postjobfree.com

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