RESUME

PERSONALINFORMATION

FulNames :JoleneAnastasia

Surname :Parkins

Race/Gender :ColouredFemale

IdentityNumber :800**********

ResidentialAddress :23KnightRoad,Durban,SouthAfrica MobileNumber :071*******

E-mail :ad0pd7@r.postjobfree.com

Languages :English

MaritalStatus :Married

DriversLicense :CodeB

Health :Excelent

EMPLOYMENT(Current)

Company FNBBusiness

Period 1September2019-June2022

JobTitle FinanceAdministrator

KeyDeliverables/Responsibilities

ExecutiveAssistanttoProvincialHead-Maintaindiary,OrganizeCEO Roadshows,Client&StaffFunctions,BookFlights,AssistExcoteamof10.

EventsMemberofSocialcommittee.Organizestaffeventsandteambuilds, meetwithsuppliers,loadnewsuppliersonourdatabaseandmakepayments. WorkwithbudgetforEvent.DoSitevisitswhennecessary.

EventsassistwithClienteventswhennecessary.

GLControl.DailysignoffofGL.Discrepanciesnotedandqueried.EOSUpdated accordingly.

InvoiceCaptureInvoicessignedanduploadedinaccordancewithlevelof mandatedauthority.SignedinvoicesprocessedandheldforAudit.

OracleCaptureStationaryordersandGRVmanagedandactionedtimeously. Costmanagedwithinbudget.

Accuratealocationensuringthatcorrectcostsarealocatedtocorrectcost centres.

TimeouspaymentsofinvoicesNopenaltyinterestandwithincorrectbudget cycle.

ControlofleaseandrentalpaymentsAccuratepercentagechargeoutstothe correctbusinessunitsandcostcentres.signedleaseagreementsinplacefor eachbusinessunit.

CostdashboardProvidedetailswherecostswereoverbudget.Analyse,planand managecosts(includingflightcostsandevents)tosupportimplementationof Businessstrategies.SetupmonthlymeetingwithIM'stogothroughcostsafter BD4tohaveanindepthunderstandingofcosts.Recordsofclaims:copiesof supportingdocumentationheldforauditpurposes(includingcelphone,travel claims,staffclaims).Accuratealocationensuringthatcorrectcostsare alocatedtocorrectcostcentres.Getanexpenseclaimreporttoflagittothe Headsofthetotalclaimsforthemonth.Getalistofplannedeventsfortheyear andtrackcostsasalocated.

ValuationfeeRecoveriesMonthlyvaluationrecoveriesprocessedtoensureno revenueleakage.

OHSACTSHERepresentative

GiftRegisterEnsureGiftRegisterCompletedbystaff-onlineorschedule completedforHRBP.RiskreportincludingKRIvalueCaptureonOpenPages, colatestatsandupdateKRIValuesonOpenPages

MandatesUpdatedandreviewedquarterly.UploadedtoSharePoint

AssetManagementUpdateandcontrolassetsincludingcomputers,printers, celphone.AssetregisteronSharePointalwaysupdated.AssetPoliciesand Acknowledgementscompleted,signedanduploadedonSharePointAssets returnedduringoff-boardingortransferredwhenapplicable.

ProjectassistanceassistTeamandRegionalHead/SegmentHeadwith client/Staff.ManageendtoendfinanceandOtherprojectsinvolvingasegment, businessunit,functionorcountry/region.

RiskManagementTimeouscapturingandfolowinguponincidentreports-keep arecordofalincidentreportsandcleartheDDAsuspenseaccountwithin requiredtimeframe.GetthemonthlyupdatefromalSegmentHeadsofthe emergingconcerns,nearmissesandactuallosseventsanddocumentthis thoroughly.

EMPLOYMENT

Company FNBBusiness

Period 1September2015

JobTitle OperationsAdministrator

KeyDeliverables/Responsibilities

GLControl.DailysignoffofGL.Discrepanciesnotedandqueried.EOSUpdated accordingly.InvoiceCaptureInvoicessignedanduploadedinaccordancewith levelofmandatedauthority.SignedinvoicesprocessedandheldforAudit.

OracleCaptureStationaryordersandGRVmanagedandactionedtimeously. Costmanagedwithinbudget.

Accuratealocationensuringthatcorrectcostsarealocatedtocorrectcost centres.

TimeouspaymentsofinvoicesNopenaltyinterestandwithincorrectbudget cycle.

controlofleaseandrentalpaymentsAccuratepercentagechargeoutstothe correctbusinessunitsandcostcentres.signedleaseagreementsinplacefor eachbusinessunit.

CostdashboardProvidedetailswherecostswereoverbudget.

ValuationfeeRecoveriesMonthlyvaluationrecoveriesprocessedtoensureno revenueleakage.

Compulsorycompliancetraining.Numberofstaff100%compliant.Controlof Non-compliance.Assessmentmanagementtodrivecompliancetrainingand awareness.

FAISfiles.AdministrationanduploadingfilesonSharePoint

Alarmtestingasperauditrequirementandretentionofrecordsforteam.

ComplianceReportingAssistOperationsmanagertocolateandsubmitRiskand Compliancereports

BCPEnsurethatregionalBCP'sincludingPeopleTestRegisterandAnnual TechnicalTestiskeptuptodate.

HASSandRACFEntitlementsalocatedintermsofapprovedHASSMatrix. MonthlyreviewoflevelsincludingreportingconfirmationtoISSandoperations manager.

Controlofsystemaccessmechanisms(HASS,RACFetc.)Systemaccess monitoringAdministration,controlandassistancewithsystemaccessalignedto role(Fenix/Egami,Siebel,Broadband,Hogan,RACF)

OHSACTCompletion,CheckingandsubmissionofFirstAidReports,FireFighters ReportsandHASRepreportonaQuarterlybasis.FirstAidboxcontentchecklist monthly.Diarizeandcontrolexpiredcertificatesandlettersofappointment.

EvacuationTestingOrganizingofEmergencydril/FireDril.

GiftRegisterEnsureGiftRegisterCompletedbystaff-onlineorschedule completedforHRBP.RiskreportincludingKRIvalueCaptureonOpenPages, colatestatsandupdateKRIValuesonOpenPages

MinutetakinganddistributionTimeousandaccurate.

MandatesUpdatedandreviewedquarterly.UploadedtoSharePoint

EOSMonitor,controlandfolowupondailysignoff.

AttendanceregisterDailymonitoringandcalculation.RegionalHead/Segment Headtosignoff.

HousekeepingCo-ordinateofficecleanliness(Liaisewithcleaningteam)

Accessmechanism/cardsControlandmanagepremisesaccess

PremisesProjectsMaintenance.GeneralMaintenanceandupkeepofpremises

(includingFurnitureandrepairs)

AssetManagementUpdateandcontrolassetsincludingcomputers,printers, celphone.AssetregisteronSharePointalwaysupdated.AssetPoliciesand Acknowledgementscompleted,signedanduploadedonSharePointAssets returnedduringoff-boardingortransferredwhenapplicable.Assetset-upCo- ordinatesettingupofnewcomputersandotherfixedassets.

EquipmentmaintenanceEnsureofficemachineryismaintainedingoodcondition, reportingfaults,arrangingrepairs.

ProjectassistanceassistTeamandRegionalHead/SegmentHeadwith client/Staff.

EventsMemberofSocialcommittee.Organizestaffevents,Meetwithsuppliers, havenewsuppliersuploadedonourdatabaseandmakepayments.Workwith budgetforEvent.DoSitevisitswhennecessary.

EventsassistwithClienteventswhennecessary.

EMPLOYMENT

Company WesbankPermanent

Period 1September2013–31August2015

JobTitle SalesOperationsTeamLeader

KeyDeliverables/Responsibilities

Drivesoperationalplansthroughleadingandmanagingateam responsibletoreachsalestargets.

Leadsateamandensuresthatstaffareequippedandabletomeet operationaltargets.

DealswithescalatedcustomerqueriesandpromotestheBanksproducts andservices.

Identifiesandescalatespotentialrisksthatmayleadtoincreasedcosts.

Demonstratescostconsciousnessandawarenessofpersonal contributiontocosts.

Increasesknowledgeandunderstandingoffinancialprocessesand adherestorequiredoperatingstandards.

Implementscustomerservicesolutionstoachievetheannualbusiness objectives.

Managestheimplementationandmaintenanceofthecustomerservice plan.

Maintainsstandardsofcustomerservicedeliveryacrossareaof responsibility.

Investigatesandunderstandscustomerneedstoenabledeliveryofa qualityservice.

Proactivelymanagesrisks.

Gainscommitmentofthecustomerthroughrelationshipmanagement.

Clarifiesinternalprocessesandmanagescustomerexpectations.

Proactivelyinfluencescustomers.Ensurespoliciesandproceduresare adheredto

throughdepartmentalperformance.

Ensuresteamworkswithexistingpoliciestomaintainoperational efficiencies.

EnsuresadherencetoServiceLevelAgreements.

Monitorsandembedpracticeasperinternalandurgentinstructions.

Approvesdealsaspersetmandate.Implementsbusinessprocesses accordingtoOrganisationbenchmarks.

Reviewsandreportsonperformanceofbusinessprocess.

Analysestheinternalservicedeliveryprocessesandmakeschangesto complywithbestpractices.

Reviewsandmodifiestasksandresponsibilitiestoachievebusiness processimprovements.

Monitorsandcontrolsthequalityofbusinessprocessesthatrender servicesintermsofdefinedstandards.

Workswithenhancedprocessesandprocedurestomaintainoperational efficiencies.

Ensuresthatqualitystandardsareadheredto.

AdherestoCompanypoliciesandprocedures.

Maintainsaccurateactivityreports.

Trainnewmembersonhowprocessesfunctionindepartment.

Ensurestaffattendrelevantsystemtraining.

Conductrefresherprocessandsystemtrainingwhenrequired.

Monitorstaffbehaviourandperformancetoidentifytrainingrequirements. Managestheperformancecontractingandreviewprocesswithinagreed timelinesforeachteammember.

ParticipatesinTalentManagementpracticesinlinewithHRpoliciesand procedures.

Providesdirection,coaching,andregularconstructivefeedbackto employeestoimproveperformance.

Implementsperformanceimprovementinitiatives.

Ensuresthatskilsaretransferredinspecificfunctions.

Ensureseffectiveconflictresolutionandrespondstoanycomplaintsor concernstimeously.

Identifiestrainingordevelopmentneedsandpro-activelyselectseffective solutionstoaddressownandstaffdevelopmentgaps.

Ensuresthateachemployeepreparesapersonaldevelopmentplanand reviewstheseplansandtheirimplementation.

INHOUSECOURSES:

1-yearLeadershipcoursecompleted.

EMPLOYMENT

Company WesbankPermanent

Period 26June2007to31August2013

JobTitle MarketingAssistant

KeyDeliverables/Responsibilities

· Takepersonalresponsibilityforresolvingcustomercomplaints.

· Facilitateco-operationbetweenrelativerole-playerssothateffectivecustomer serviceisprovided.

· Buildcustomerrelationshipstofacilitatecolaborationandloyaltytothebrand bytakingresponsibilityforcustomersatisfactionanddemonstratingintegrity analinteractions.

· Demonstrateactionsandbehavioursthatcontributetoteamwelbeing.

· Workwithpeerstoachieveresultsandensurequalityoutputs.

· Valueindividualcontributionswithintheteamandpromotesteamwork.

· Provideopinionandrecommendationstothemanagerwithregardstotraining, processesandwaysforward.

· Ensurethatfeedbackandprogressreportsareprovidedwithinthetimeframes stipulatedintheservicestandardsofthedepartment.

· Ensurethaterrorsandomissionsarerectifiedwithoutunnecessarydelaysand keepsalschedulesincheck.

· Processingandpreparingofnewbusinessdocumentation.

· Payingoutofdeals

· InterpretationofCreditApprovals

· Analysedfinancialstatementsandpertinentinformationtodetermine creditworthinessofprospectivecustomers.

· Resolvingofcustomerqueries.

· Loadingofclient’screditlimits

· Responsibleforthequalitycheckingofdocuments.

· EnsuringthatKYC(FICA)requirementsaremet.

· Ensuringthatbankstandards&requirementsareadheredto.

· ManualycompleteAmortisationspreadsheetsforclients

· Trainingstaffmembers(new&existing)

· Sortingoutsystemaccessfornew&existingstaffwhenneeded

· Distributeworkwhenstaffoffsickoronleave

· Signingupofclientswhenrequired

· Pricingadealwhenrequired

EMPLOYMENT

Company WesbankAcquisitionCentre

Period October2005toJune2007

JobTitle Agent

KeyDeliverables/Responsibilities

· Attendingtoincomingcalsrelatingtodifferentqueries.

· Loggingofeverycalanswered.

· EnsureQualityof95%forcustomerserviceassistance.

· EnsureAverageHandlingTimeof115seconds

· Ensureaproductivityof100%

· Ensurefirstcontactresolutionof90%

EMPLOYMENT

Company Telkom

Period Jan2003–September2005

JobTitle CalCentreAgent(AccountsDept)

KeyDeliverables/Responsibilities

.Sales

· Handlingofdifferentcustomerqueries

· Educatingcustomersonnewproducts.

Reasonforleaving:SeekingPermanentPosition

EMPLOYMENT

Company MattressKing

Period Jan2001–September2001

JobTitle SupervisorforStore

KeyDeliverables/Responsibilities

Sales

· Handlingofdifferentcustomerqueries

· Educatingcustomersonnewproducts.

· Admin

· Bookkeeping

Reasonforleaving:TemporaryPosition

EMPLOYMENT

Company OffermannsHairSalon

Period Jan1999–December1999

JobTitle Admin&Bookkeeping

KeyDeliverables/Responsibilities

.Sales

.Handlingofdifferentcustomerqueries

· Educatingcustomersonnewproducts.

· Admin

· Bookkeeping

· HandlingTelephoneCals

· BookingAppointments

· Payrol

Reasonforleaving:Companyclosed

SECONDARYEDUCATION

SecondaryInstitution DurbanGirls’HighSchool

YearObtained 1998

Qualification SeniorCertificate

Gradeachieved Matric

TERTIARYEDUCATION

1.Institution ICESA

Year 2000

Qualification BusinessAdministrationCertificate

2.Institution BankSetaonTrackLearningSolutions

Year 2011

Qualification NQFLevel5–Creditcurriculum(Banking)

COMPUTERLITERACY

MSWord,Excel,PowerPoint,Outlook,Internet

REFERENCES

Referee BrandonWiliams

ContactDetails 082*******

Relationship HRHead

Company FNBBusiness

Referee EyvanTaverna

ContactDetails 083*******

Relationship SalesManager

Company WesbankCorporate

Contact this candidate