Customer Service Logistics Coordinator
Resume:
CYNTHIA
WOLF
***********@*****.***
Cincinnati, OH 45217
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic with experience assisting teachers and providing instruction to students. Monitors student progress and provides guidance and support to teachers.
PROFESSIONAL SUMMARY
Covington Independent Schools - Instructional Assistant - Kindergarten
Covington, KY • 08/2022 - Current
Kroger - Cashier - Customer Service
Norwood Ohio & Crescent Springs, KY • 02/2021 - 06/2022 LKAB Minerals, Inc. - Logistics Coordinator
Cincinnati • 12/2013 - 04/2021
WORK HISTORY
• Helped teacher prepare instructional material and displays. Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
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• Enforced rules and instructions to maintain discipline.
• Cleaned, organized and restocked classrooms for upcoming classes. Resolved customer complaints and maintained clean and tidy checkout area.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Met customer service goals and exceeded customer expectations. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
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• Tracked orders and notified customers of status or potential delays. Generated documentation and information required for customer shipments.
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Conducted investigations to resolve issues related to logistics and cargo movements.
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Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
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Monitored inbound and outbound freight operations to establish timely delivery of packages.
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SKILLS
• Active Participation
• Facilitating Online Learning
• Supervising Classroom Activities
• Workload Delegation
• Company Procedure Adherence
• Corrective Actions
• Word Processing
Norwood High School
Norwood, OH • 06/1992
High School Diploma
EDUCATION
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