CYNTHIA

WOLF

ad0pd4@r.postjobfree.com

513-***-****

Cincinnati, OH 45217

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic with experience assisting teachers and providing instruction to students. Monitors student progress and provides guidance and support to teachers.

PROFESSIONAL SUMMARY

Covington Independent Schools - Instructional Assistant - Kindergarten

Covington, KY • 08/2022 - Current

Kroger - Cashier - Customer Service

Norwood Ohio & Crescent Springs, KY • 02/2021 - 06/2022 LKAB Minerals, Inc. - Logistics Coordinator

Cincinnati • 12/2013 - 04/2021

WORK HISTORY

• Helped teacher prepare instructional material and displays. Assisted students in developing deeper understanding of course concepts by providing one-on-one support.

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• Enforced rules and instructions to maintain discipline.

• Cleaned, organized and restocked classrooms for upcoming classes. Resolved customer complaints and maintained clean and tidy checkout area.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Met customer service goals and exceeded customer expectations. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

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• Tracked orders and notified customers of status or potential delays. Generated documentation and information required for customer shipments.

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Conducted investigations to resolve issues related to logistics and cargo movements.

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Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

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Monitored inbound and outbound freight operations to establish timely delivery of packages.

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SKILLS

• Active Participation

• Facilitating Online Learning

• Supervising Classroom Activities

• Workload Delegation

• Company Procedure Adherence

• Corrective Actions

• Word Processing

Norwood High School

Norwood, OH • 06/1992

High School Diploma

EDUCATION