It Technician Technical Support

Tigist Bekele

San Jose, CA ***** • Home: 916-***-**** • Cell: 916-***-**** • ********@*****.*** • WWW: Bold Profile

Professional Summary

Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each customer suspectable (Job Title) experience in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems, Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance, and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware, upgrading, and installing anti-viruses software. Motivated professional offering (Degree) in (Area of study). Adds value to any organization in need of great Collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Core Qualifications

Application Installations

Detect Analysis

Computer diagnostics

Troubleshoots

Technical Troubleshooting.

Soft skills Windows PC, servers 7,10,11

Linux

Troubleshoots

Technical Troubleshooting

Mac (beginner exp.)

Networking

Wife

Cloud service, Office 365, Gmail

Desktop Technical Support

Experience

IT Technician, 02/2018 to Current

Apple Inc – Sacramento, CA

Perfumed troubleshooting on networking and connectivity issues to restore connections and network access.

Updated software versions with patches and new installations to close security loopholes and protect users

Disassembled computer systems to troubleshoot and resolve hardware issues

Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes

Troubleshoot devise to identify and solve issues with hardware or software performance

Trained user to operate and manage hardware and software

Diagnosed and determined system issues to route for repair.

Recommended new and replacement hardware and software purchases

Maintained office PCs, networks, and mobile devices

Monitored systems in operation and quickly troubleshot errors

Set up PCs, projectors, and microphones for use in video conferencing rooms.

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks

Established, repaired, and optimized networks by installing wiring, cabling, and devices

Managed system-wide operating system and software deployments as well as related software upgrade problems

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Linked computers to a network and peripheral equipment

Set up and maintain user accounts and client access

Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.

Followed detailed operational processes and procedures to appropriately analyze, escalate and assist in information security incidents.

Implemented internal quality standards to secure electronic records' integrity.

Maintained office PCs, networks, and mobile devices.

Education

Studying IT Technician (computer Science): Information Technology, 08/2023

Asher Collage - Sacramento, CA

associate degree at Asher Collage

Work History

IT Technician, 02/2018 to Current

Apple Inc

Perfumed troubleshooting on networking and connectivity issues to restore connections and network access

Updated software versions with patches and new installations to close security loopholes and protect users

Disassembled computer systems to troubleshoot and resolve hardware issues

Consulted via telephone to understand use problems, run through testing scripts, and ask probing questions to locate root causes

Troubleshoot devise to identify and solve issues with hardware or software performance

Trained user to operate and manage hardware and software

Diagnosed and determined system issues to route for repair.

Maintained office PCs, networks and mobile devices

Linked computers to network and peripheral equipment

Set up and maintained user accounts and client access

Served as backup for staff members, responding to system failure and maintenance emergencies

Implemented internal quality standards to secure electronic records integrity.

Information technology!

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