Tynesha Ross

Hayward, Ca, *****

510-***-****

ad0pc1@r.postjobfree.com

OBJECTIVE:

To gain employment that offers upward mobility

RELEVANT EXPERIENCE:

Allied Universal Security October 2019 – Present Security Supervisor

• Supervising a team of Security Personnel.

• Monitoring security patrols.

• Training new hires and enforcing security policies and procedures.

• Supervising and monitoring activity on the property to deter and prevent theft, sabotage, fire, and accidents.

• Responding to calls for assistance, writing reports on accidents and various incidents.

• Ensure the security, safety, and well-being of all personnel, visitors, and the premises.

• Creating and managing team schedules.

• Reporting to HR and senior management.

• Evaluating performance and providing feedback.

• Helping to resolve employee issues and disputes.

• Dispatching while using multiline systems

Allied Universal Security November 2017 – October 2019 Security Guard

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings,

• equipment, and access points; permitting safe and secure entry into the building.

• Protect the company's assets, including obtaining help by sounding alarms

• Loss prevention

• Ensure the security, safety, and well-being of all personnel, visitors, and the premises

• Provide excellent customer service

• Adhere to all company service and operating standards

• Immediately respond to emergencies to provide necessary assistance to employees and building occupants

• Completes reports by recording observations, information, occurrences, and surveillance activities.

• Also Interviewing witnesses and obtaining signatures if needed.

• Dispatching while using multiline systems

• Use of Microsoft word and excel to create graphs and documents

• Use of c-cure computer to open up gates and doors and monitor for security breaches EH Agency – Miami, Fl 33179 July 2017 – October 2017 Brand Ambassador

• Network and build trusting relationships with potential customers.

• Thoroughly understand the products and services to inform customers.

• Assist in organizing marketing events.

• Track customers' preferences and suggest advertising and position ideas.

• Provide feedback to the Marketing and Product departments regarding customers' requests.

• Track and report on competitors' marketing activities.

• Post about our products and services online.

Kelly Services – San Jose, CA 94538 July 2011 – May 2015 Customer Service Representative

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem.

• Expediting corrections or adjustments.

• Resolve customer complaints via phone, email, or mail.

• Assist with placement of orders, refunds, or exchanges.

• Handle changes in policies or renewals.

• Register customers for service

• Input / verify insurance for payment

• Clerical and administrative duties

Old Republic Home Protection – San Ramon, CA 94583 December 2005 – June 2011 Customer Service Representative

• Collecting information and preparing repair reports.

• Receiving emergency calls from clients regarding emergency service.

• Providing necessary information to field supervisors and various work crews.

• Liaison between customer and field crews to solve problems and service – related issues.

• Resolve customer complaints via phone, email, or mail.

• Making use of computers and telephone to convey tasks.

• Register Input / verify insurance for payment

Pinkerton Security – Oakland, CA 94621 Nov 1998 – Oct 2003 Security Guard

• Secures premises and personnel by patrolling property

• Monitoring surveillance equipment

• Inspecting buildings, equipment, and access points

• Prevents losses and damage by reporting irregularities

• Informing violators of policy and procedures

• Restraining trespassers

Shell’s 24-Hour Daycare

• Arts and crafts

• Nutrition

• Maintaining a safe and appropriate play space

• Create plays and special events with children

• Clerical and administrative duties

• Sanitizing and cleaning of the occupied areas

Chabot College:

•Early childhood development – Certificate – Hayward, Ca September 1993 – June 1994

Education and Training:

Eden Area Regional Occupational Program. – Certified Nursing Asst. - Hayward, CA September 1992 – May 1993

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