Nina M Tenette

Lodi, CA

209-***-**** ad0pay@r.postjobfree.com

Highly skilled Collector who will provide daily assurance when it comes time to collect your hard-earned money for Products and Services. I regularly succeed the standards for the position of Collector and Accounts Receivable metrics. Handling portfolios up to 22 Mil per month has been a challenge and a great way to flex the time management and creative customer interface skillset that I have a solid 6 year background in Order Entry and Collections and RMA Credit processing with Hewlett Packard and 4 Years with VERITAS, Silicon Graphics and ADP Payroll in Silicon Valley. Coherent, Siebel Systems, Netscape and PeopleSoft as well. Reduced aging report form 440 pages to 210 pages in 8 weeks.

Accomplishments:

Collected Millions in just 6 weeks May – Aug 2022 Delta Truck Center Stockton

Collected Millions I Just 6 weeks Sept – Dec 2021 Mountain Valley GLS Stockton

Collected 18 month Past Due Invoices in Just 6 weeks NetVersant Milpitas

Reduced the DSO 58 % in 2022 within 8 weeks. Delta Truck Center Stockton

Former Temp to Supervisor of Invoice Resolutions within 3 weeks on the job.

Advanced Negotiations techniques including effective uptalking & gentle influential Practices.

Generally managing the Key & Major Channel Accounts due to my tenure in Collections and Resolution.

Training New Persons & Temps as well as creating Tutorial Data for them to work more confidently.

Background Expertise:

Full scale of A/R and Collections Processes including preparation of the Company’s daily Bank Deposits along with daily accurate Cash Applications which involve over 200 Invoice line items per Check for some Customers. Fast and accurate Data Entry into the EXCEDE and PROCEDE Software Programs. Regular use of Excel for Statement and for creating customized repayment Agreements. Massive Administrative duties, heavy phone, rapid key entry, 10 key and using CardPointe to apply and adjust Journal entries. Oracle, Sage, AD400, QUAD, H.P. programs and many customized Software Programs are used for the daily fast paced tasks. Heavy interface with all levels of Business Leaders like the Controllers and CFO. Expert Negotiator, Training others and writing processes.

Education:

Foothill College – Los Altos, CA Business Math, Social Trends and Psychology.

Fair Debt Collections – Continuous Certification, most recent was August 2021.

Customer Retention/ Customer Satisfaction – Classes taken on the ongoing basis.

Myers Briggs Seminars – Strengthening the workstyle to suit certain personalities.

Dunn and Bradstreet Training for Credit and Deciphering Reports.

Employment History:

California Truck Center, French Camp, CA Collection Specialist Apr 22-Sept 22

Mountain Valley GLS, Stockton, CA. Lead Collector July 21-Dec 21

Total Customer Connect, Stockton, CA. Call Center Marketing Jan 19-June 21

Ashley Home Store, Stockton, CA Sales & Room Décor Consulting July 18-Dec 18

Bizworld USA, Fremont CA. Marketing Call Center Lead July 17-July 18 JC Penny Furniture Sales, Stockton CA. Highest Sales Cash Drawer Feb 16-June 17

Ashley Home Store & JC Penny, Fresno CA. Sales and Cashier Jan 15-Dec 15

Fresno County Hall of Records, Fresno CA. Collections Feb 14-Aug 14

Tele-Contact Resources, Riverbank CA. Telemarketing Campaign Jan 13-July 13

Premier Billing, Fresno, CA Medical Collections Aug 13-Dec13

Thermo Fisher Scientific, Fremont CA. 2 Collections Contracts Jan 12-Nov 12

Received Collector of the Month, typically at any employer site, year after year.

Skills:

Collections

Accounts Receivable

Knowledgeable of Fair Debt Collections

Writing Processes

Oracle, Sage, AD400, QUAD, H.P

EXCEDE and PROCEDE Software Programs

RMA Credit Processing

Siebel Systems, Netscape and Peoplesoft

Cash Applications

Negotiation Skills

Data Entry/ 10 Key

Order Entry

Heavy Phones

Strong Administrative Duties

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