Behavioral Health Support Specialist

Jeralynn Brown-Blueford

Tracy, Ca. ***** 209-***-**** *************@*****.***

Objective

Establish strong collaborative relationships with State partners, such as Behavioral Health Human Services Division, Office of Peer Recovery and Engagement, National Alliance of Mental Illness, and all Social Service Resources and Outreach connecting those in need of support.

Personal Statement

As a Certified Peer Support Specialist I am in a position to help individuals who have been in receipt of mental health services for serious mental illness, chemical dependency, of behavioral health intervention during as an adolescence or adult, and is willing to share by using their experiences, knowledge and first-hand insight to the benefit of the client served. I have over 20 plus years as an innovative healthcare professional with extensive leadership/managerial experience in staff development.

Demonstrated Skills

Patience

Advocacy

Exceptional Communication

Works well independently and efficiently as well within a group

Interpersonal and Organizational Skills

National Alliance of Mental Illness Contra Costa March 2023-Present

Coordinating case managers, doctors, hospital visits, crisis management, court appearances, medication, benefits, transportation, appointments, housing, etc.

NAMI’s CalHOPE warm line for peer’s and family support providing a caring ear and referrals for family members searching for education on mental illness, outreach and resource support

Answer multiple phone lines/ deliver accurate messages

Addressing needs and concerns of families while organizing large events

Documenting all interactions with clients and co-workers, and referrals

Providing education on resources, procedures, and policies

Remaining calm and diffusing outraged clients with conflict resolution

Gathering and presenting appropriate information for clients

Accompanying family members to off site locations

Alan Blueford Center For Justice -Executive Director August 2012-Present

Develop and implement new community-building and engagement plans and strategies to engage residents and local organizations for change and empower our communities

Trained and coordinates volunteers, organized, and manage various activities and events

Research government funding opportunities

Manage multiple campaigns, public meetings with community members, and produced original content for various social media campaigns, such as: Facebook, IG, Youtube

Communicated with government, local city officials, and other politicians, also working closely with other communities performing duties as required.

Awarded 2015 Certificate of Special Recognition for Commitment to Heal Our Community By House Representative Barbara Lee

Awarded 2021 and 2022 Love Not Blood Campaign Community Unsung Hero Award

Awarded 16th Annual Oakland Juneteenth National Freedom Celebration Community Award

Kaiser,Modesto- Chaplain September 2017-January 2020

Clinical Pastoral Education (CPE) from Clinical Pastoral Institute 2 units

Knowledge of accepted pastoral care and education standards and practice

Emotional and spiritual maturity

Warmth and rapport with patients/families/staff/providers

Respect for faith and spiritual traditions

Provide Spiritual support others dealing with life threatening situations

Sensitivity to diverse religious, spiritual, and cultural practices and values

Knowledge of a commitment to Hospice philosophy of care

Palilative Care, ICU, Oncology or Hospice care experience

Demonstrates working knowledge of computer applications, Microsoft Office, Excel, and Outlook, Emails

Dr. Michael Ocampo DDS- Front Office Business Assistant October 2005-May 2012

- Lead Dental Office Assistant Sept. 2003-October 2005

Greet Patients

Sort and route incoming and outgoing mail

Responsible for scheduling and confirming all appointments

Verify Insurance benefits

Create and present Treatment plans for procedures

Collect and process patient co-pay’s, and post (record) insurance payments

Process patient charts, maintain filing system

Responsible for computerized and hand written correspondences, referral, emails

Maintain monthly budget for supplies and equipment

Present new employee orientation and hands on training for office protocol

Maintain solutions to strengthen office morale, conflict management and effective change within the office

Employee compliance with EDD

Dentrix Software

Assist chair side procedures

Order pharmaceutical’s and supplies

Charting

Education

CalMHSA Certified Medical Peer Support Specialist

Good News Seminary and Bible College, Modesto Master of Divinity Theology Degree

2022 Honor Roll 2022 Salutatorian

Good News Seminary and Bible College, Modesto

2020 Honor Roll Bachelor of Theology Degree

Clinical Pastoral Institute, Vallejo Chaplain Certification (pending)

University of Phoenix, Livermore Bachelor of Science, Healthcare Admin.

University of San Francisco Communications/ Dental Excellence Certificate

Western Career College Dental Assistant Dipolma, X-ray License

Georgetown School of Arts and Science

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