Accounts Receivable Customer Service

Tony Tsikada

SKILLS:

Excell, Pivot Tables, V-Lookups, Financial Analysis, Data Management, Attention to Detail, Problem Solving, Communication, Accounting Knowledge, Customer Service, IT skills, Team Collaboration, Negotiation skills, Reporting, BI tools, Outlook, EDI, MS office, Adaptability.

Professional Experience

Digital Realty June 2022 – Current

Accounts Receivables Analyst

Collections: Contacting customers for payments.

Aging Reports: Preparing and analyzing accounts receivable aging reports to assess the status of outstanding balances.

Cash Application: Matching incoming payments to specific invoices and updating the accounts receivable ledger accordingly.

Billing: Ensuring that invoices are accurate, complete, and compliant with company policies and customer agreements.

Source Point at Freedom Mortgage September 2020 – May 2022

Mortgage Processor

Reviewed loan documentation for accuracy and completeness to ensure compliance with company and investor guidelines.

Analyzed borrowers credit history.

Calculated and analyzed income using SSI award letters, pension statements, W-2 statements, Tax Returns for self-employment and rental income.

Assessed liabilities that impact debt ratios.

Verified assets by reviewing borrowers’ bank statements.

Worked with multiple underwriting systems such as DU, LP, and Encompass.

Robert Half at Service King January 2020 – March 2020

Accounts Receivables Analyst

Verified correct billing with Carriers (Insurance companies).

Accounts receivable follow-up including verifying payments with carriers.

Handled compliance and collections for carriers.

File closing.

XPO Logistics September 2015 – January 2020

Accounts Receivable Analyst

Analyzed and maintained a receivables portfolio of more than USD 5 million.

Used excel pivot tables, V-Lookups and MicroStrategy to generate receivables reports.

Processed Aging Reports and Aging Analysis from BI reporting platforms.

Made sure applied discounts and rates were according to contract terms.

Analyzed current process standards and metrics to provide solutions for improvement.

Performed data gathering, root cause analysis and performed trending to develop appropriate process control changes.

Weekly conference calls with customers and senior management to review issues pertaining to invoicing, EDI and pricing.

Created and owned specific account plans to address root cause issues resulting in high correction volumes.

Collaborated with stakeholders and internal departments to address recurring issues causing corrections.

Veritude at Fidelity Investments January 2013 – September 2015

Quality Auditor

Gathered sample investment portfolios as outlined in the Quality Management plan.

Performed testing of samples using the appropriate business rules to ensure completion and accuracy.

Performed timely data entry into designated data capture environments as outlined in policies and procedures.

Identified errors and escalated questionable findings.

Identified gaps in business partner organization’s policies and procedures based on assigned predefined audit points.

JPMorgan Chase October 2008 – January 2013

Mortgage Underwriter

Application Review: Carefully reviewed mortgaged applications submitted by borrowers to assess completeness and accuracy.

Financial Analysis: Analyzed the financial information provided by applicants, such as income, credit history, debt, and assets, to determine their creditworthiness.

Credit Assessment: Evaluated the creditworthiness of applicants based on credit reports, credit scores, and payment history.

Income Verification: Verified income and employment status of applicants by requesting pay stubs, tax returns, and employment verification.

Debt -to- Income Ratio: Calculated DTI ratio to ensure that applicants can manage their mortgage payments alongside other debts.

Property Appraisal Review: Reviewed property appraisals to assess the properties’ value and ensure alignment with the loan value.

Risk Assessment. Determined the level of risk associated with each mortgage application and making decisions accordingly.

Documentation Review: Ensured that all required documents including title reports, insurance policies, and legal agreements were in order and accurate.

Conditions and Underwriting Guidelines: Assessment whether the mortgage application met the lender’s underwriting guidelines and specific conditions set by the lender.

Decision Making: Made underwriting decisions which included approving the mortgage, denying it or requesting additional documentation or information from the applicant.

Communication: Maintained communication with loan officers, borrowers, and other stakeholders to clarify information or request additional documentation.

Citigroup April 2006 – October 2008

Collector 111

Collections of delinquent accounts.

Resolved customer queries.

Received between 100 – 120 inbound calls daily.

Education:

University of Texas at Arlington

Bachelor of Business Administration in Finance (2006).

Contact this candidate