Isatou Kah

Cell: 919-***-**** ~ Perm: ad0p6v@r.postjobfree.com

OBJECTIVE:

Organized and task-oriented individual seeking new opportunities in a professional setting. Creative and ambitious in collaborating with others to create and manage business needs to achieve business goals with a cheerful outlook and willingness to explore and learn new skills.

EDUCATION:

Wake Technical Community College, Raleigh, NC

• Pursuing a Human Resources Certificate

• Expected Completion - December 2024

Skills:

• Strong Communication skills - excellent customer service,

• Leadership – lead a team and work with leadership to achieve team goal.

• Resilient to change and ability to work individually and in a team environment

• Analytical person and solution oriented

• Creative, ambitions, and energetic

• Microsoft Office

PROFESSIONAL EXPERIENCE:

Springmoor Life Care, Raleigh, NC

Shift Manager (Oct 2010-Present)

• Provide support and management of the second shift employees

• Create employee schedules and ensure appropriate number of staff is at hand

• First point of contact for staff who need to call in sick, book leave or need help in the workplace

• Recruiting, interviewing, and training new team members

• Checking timesheets and dealing with payroll administration

• Ensuring compliance with all relevant regulations and industry guidelines

• Coach and mentor employees and perform performance reviews

• Escalate issues as needed to the appropriate level of management

• 2019 Employee of the Year recipient for exemplary service

Certified Nursing Assistant (Oct 2010-Present)

• Provide patient care to twelve patients. Record vital signs accurately for nurses in records database

• Exceptional patient care with diligence and compassion

• Received employee on the month for exemplifying organization’s values

• Proven record of performing duties efficiently under stressful conditions

• Collaborator and Flexible work availability

• Provide administrative assistance to the office assistant as needed

The Fresh Market, Raleigh, NC

Cashier/Customer Service Associate (Dec 2009-July 2012)

• Service customers in a professional and friendly manner

• Issued receipts, refunds & credits, cashed customers’ checks.

• Answered customers' questions, resolved customer complaints, and provided information on procedures & policies

Wake County Board of Elections, Raleigh, NC

Precinct Official Volunteer (Sep 2014-Present)

• Assist voters, verify their registration, issue ballots, and assist in managing crowds.

• Set up supplies and voting equipment,

• Assist and provide support to election organizers

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