Customer Service Representative

Braylon Rivers

CUSTOMER S E RVICE

R E PRESENTATIVE

Details

Warner Robins

United States

478-***-****

********************@*******.***

Skills

Excellent Communication Skills

Troubleshooting Skills

Multitasking Skills

Mediation and Negotiation Skills

Marketing Strategies

Profile

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and Bnance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.,ilingualj hardworkingj and ready to oin my next team.G

Employment History

Customer Service Representative, Sykes Call Center AU1UST 2 0 — 8 • S E P T EM,E R 2 0 2 3

H Maintained up to date knowledge of products and services.G H 5andled customer calls and responded to queries about servicesj product malfunctionsj promotionsj and billing.G

H Worked to address all customer concerns in a timely and effective manner.G H 5andled large volume of calls on a day to day basis with a sense of calm and good work ethic.G

H Developed successful tactics to sell products and services to customers.G H Worked to understand the needs of each customer. Customer Service Representative, Hilton Hotel, Macon AU1UST 2 0 — - • AU1UST 2 0 — 8

H 1reeted customers with enthusiasm and a delightful and helpful attitude.G H Provided guests and potential guests with up to date information about hotel and promotional offerings.G

H Effectively sold rooms to walkJin customers.G

H Responded to guest complaints in a professional and effective way.G H Processed payments and informed hotel staff of room status and availability.G H Provided superiors with work logsj demonstrating accountability. Customer Sales Representative, Macy's, Macon

OCTO,E R 2 0 — 3 • L UY' 2 0 — -

H 1reeted customers in a friendly and helpful manner.G H Provided high quality customer service to customers.G H 5andled sales transactions and returns in a timely manner.G H Answered all questions regarding products and promotions.G H Aimed to keep customers satisBed and returning to MacyBs.G Education

Associates in Information Technology, Strayer University AU1UST 2 0 2 — • PRESENT

High School Diploma, Westside High School, Macon

S E P T EM,E R 2 0 0 6 • MA' 2 0 — 0

References

References available upon request

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