Customer Service Front End

Heather Benedict

**** ******** ***, ********* ** 14423

Cell: 585-***-****- ******.**@*****.***

Professional Summary

-Highly enthusiastic customer service professional with 10 years client interface experience. Patient focused front end associate with a solid understanding of the dynamics of easy dental, electronic claiming and responsible for patient intake. Enthusiastic customer service/dental receptionist representative with in-depth knowledge of billing, scheduling, answering phones, dealing with insurance companies, making appointments and account management and training. Skill Highlights

● Strong organizational skills

● Taking and Developing x-rays

● Oral Surgery Assisting

● General Dentistry Assisting

● Setting procedure trays

● Cleaning and autoclaving instruments

● Submitting Insurance Claims

● Going over post operative care

● Collecting payments

● Dual trained

● Eaglesoft trained

● Inventory and Ordering

Work Experience

Front end server June 2009 to February 2013 Gunsmoke Family Restaurant- Caledonia, NY Office manager February 2013 to January 2017 Dr. Bhagwan Dass Rochester, NY I am currently familiar with Easy Dental by Schien Dental, I deal with electronic claims daily, I answer all phones, make appointments, sterilize instruments, pour models, I do all scheduling and billing.

Oral Surgeon Assistant February 2017- May 2018 Dr. Andrew Steinhilber- Lakeville NY Front office/ Lead Dental Assistant May2018- Current Edgeview Dental- Rochester NY Education and Training

High School Diploma : Caledonia Mumford 2011

EMT- Basic Certified May 2015

CPR Certified January 2015

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