Anthony J. K. Norwood

**** **** ****** ****** - *******, IL 60625

Phone: 773-***-**** - E-mail: ad0p46@r.postjobfree.com Summary

Experienced professional with wide range of skills and competencies in the areas of merchandising, personnel management, paralegal issues, customer service, and health care management. Areas of Excellence

● Communication skills ● Quick study ● Creative thinking skills

● Problem-solving skills ● Organizational skills ● Conflict resolution skills

● Training skills ● Critical thinking skills ● Customer service skills

● Leadership and management skills ● Technology and computer-literate ● Budgeting and financial management skills

Experience

State of Illinois – Personal Health Care Specialist 2002 to present Provide personal health care services to individual client with disabilities. Services include financial management, health care management including transportation to appointments and interface with doctors and medical technicians, nutrition management, home maintenance, and personal assistance with mobility and accessibility. Law Firm of Anthony J. Basile – Lead Investigator and Manager of Paralegal Department 1989 -- 2014 Performed paralegal duties and managed the work of additional paralegal staff. Responsibilities included research on case files, discoveries, motions, client visits, scheduling of court dates, preparation of trial materials, preparation of witnesses for testimony, investigation activities in preparation for trial, assignment of case logs to paralegal staff, and conducting daily staff meetings and briefings.

Darden Restaurants, Inc. – Server, Server Trainer, Bartender, Key Employee 1984 -- 1996 After graduation from college, began full- time work as a server for Darden (Red Lobster and Olive Garden). Through the years assumed increasing responsibilities including training servers, working as bartender, and serving a key employee in which position managed employee scheduling for the front of the house, supervised staff, managed ordering for the bar, and managed the customer service and complaint process. Education

B.A., University of Wisconsin, Milwaukee

Major: Fashion Merchandising