NICHOLE CHRISTIANSEN

Albertville, Minnesota ***** 763-***-**** ad0p2c@r.postjobfree.com https://www.linkedin.com/in/nichole-christiansen

SUMMARY

An adaptable and forward-thinking healthcare business professional with 12 years of extensive experience in project management, healthcare software implementation and integration with EMR / PACS systems to maintain alignment in delivering successful timelines. Possesses a proven track record in managing complex projects between product, technical, project and development teams. Demonstrates full understanding of clinical studies, agile/hybrid project management, analytical negotiation skills in project planning with complete risk assessments, and ACR, LCSR, HIPAA compliance. As an effective problem solver, strategic thinker, and solutions-oriented leader, sets the strategic direction to secure the long-lasting success of a company.

EXPERIENCE

INTELERAD MEDICAL SYSTEMS INC., / PENRAD, Montreal, Quebec, Canada

Project Manager, 2012-2023

I have managed many extensive large hospital projects within the Radiology industry as the lead project manager using a broad spectrum of methodologies. I am proficient in managing many projects at one time and using my experience to resolve many obstacles in meeting the demands of the project deadlines.

Implemented radiology software, providing project management with workflow consultation and software implementation.

Managed EMR / EHR system integration at many large hospitals and clinics using Epic, ensuring smooth operation and optimal performance.

Experience working with multiple teams within organization. Programming, IT integration, sales, marketing and scrum teams.

Facilitated meetings, developed and maintained curriculum using Waterfall, Agile and Hybrid methodologies.

Applied Agile methodologies in project management, overseeing scrum processes and coaching teams to higher performance levels.

Provided internal training, problem-solving, and troubleshooting techniques to my teams on complex issues and enhancements.

Facilitated software testing and support, independently managed clients, and extensively traveled.

Onboarded and implemented training for all new employees on application software which enabled a smooth transition into their new role.

Independently manage clients and teams keeping communication and accountability within the project process.

EMR / EHR system integration experience working with Epic, Cerner, Athena, McKesson, eClinical- to name a few.

Experience with statements of work, compliance practices with HIPAA, ACR and LCSR

Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

ALLINA HOSPITALS AND CLINICS – MERCY & UNITY HOSPITAL, Coon Rapids, Minnesota,

Nursing Care Coordinator, 2009-2011

Triaged admits to ten-unit, 250-bed facility, assigning internal physicians.

Coordinated patient volumes and managed level of care.

Provided resolutions to complex problems.

Patient Support Coordinator, 2004 -2009

Administrative work, schedule, timecards, union contract

Buffalo Hospital, Radiology Care Tech, 2007-2009

Set up equipment for Radiology procedures and clinical care

Hospital Insurance Specialist / Registration, 2001 – 2004

Investigate and correct patient charts within government guidelines such as CMS and Medicaid.

ADDITIONAL EXPERIENCE

ALLINA HOSPITALS AND CLINICS - MERCY HOSPITAL, Coon Rapids, Minnesota, Patient Support Coordinator, 2007-2009. Duties included: administrative work, schedule, timecards, and following union contract standards.

UNITY HOSPITAL, Fridley, Minnesota, Radiology Care Technician, 2007-2009. Hospital Insurance Specialist, Registration, 2005-2007.

EDUCATION

PMI Institute

PMP Certification Classes to obtain CPU credits

UNIVERSITY OF PHOENIX, Phoenix, Arizona

Business, Communication and Psychology Studies

ANOKA RAMSEY COMMUNITY COLLEGE, Coon Rapids, Minnesota

Nursing / Psychology Studies

Anoka Technical College

Medical Assistant classes including CPR

CERTIFICATIONS

PMI Institute – PMP Certification Courses – Projected Completion 12/2023 PMP Certification

PROFESSIONAL DEVELOPMENT

Project Management Institute Current PMI Member ID #9110980

Udemy and Fred Pryor, Business Management, Managing Teams, Working with Difficult Personalities, Effective Project Management

TECHNICAL SKILLS

Experience working with Azure, NetSuite, OpenAir, Concur, Jira, HL7, Mirth, Dicom, PACS, Crystal Reports, XML, TS files, SharePoint, Word, Excel, PowerPoint, Salesforce, Smartsheet and Visio expertise.

PMI member with Agile, Waterfall and Hybrid methodology with SCRUM experience.

Efficient with Microsoft Teams, Microsoft Project, Microsoft Office

Experience working with SQL databases and knowledge of SQL queries.

Highly skilled in team development, team building, coaching and consulting. Excellent communication skills, high level of emotional intelligence and self-motivated with commitment and strategic insight.

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