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Health Care Customer Service

Location:
Wolverhampton, West Midlands, United Kingdom
Posted:
October 29, 2023

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Resume:

Profile

A conscientious and compassionate worker with experience in the provision of support to care for teenagers and the elderly. Acts with integrity and in the best interest of patients while ensuring compliance with policies and guidelines to inspire the delivery of effective support. Skills

Empathy and Compassion

Excellent Communication

Patience and Resilience

Team Work

Flexibility and Adaptability

Active Listening

Problem Solving

Competence

Time Management

Maintaining Boundaries

Professional Experience

Health Care Support Worker, Stanbrook Care Home

•Helping service users get organised, plan their day, clean and promoting independence.

•Providing emotional and behavioural support.

01/2023 – present

Walsall, United Kingdom

•Maintaining Hygiene

•Mobility support

•Assist with outdoor activities like going shopping.

•Maintain proper boundaries when interacting with others, including colleagues, service users, and carers.

•Where appropriate, carry out planned therapeutic activities/interventions with a specific group of service users as part of the care programme approach.

•Work collaboratively with service users to identify activities that are meaningful to them and support agreed-upon health outcomes.

•Regularly assist service users in gaining access to a variety of activities and services to maintain their independence and promote their recovery.

•Always take responsibility for my own personal and professional development, and support the development of colleagues, students, trainees, and volunteers.

•Participate in activities aimed at providing high-quality customer service on a regular basis.

Health Care Assistance, Pivot Homes

Provided end of life support for Mr Ayoola Abegboye following his diagnosis with stroke, dementia and hypertension.

Responsibilities includes:

08/2018 – 11/2022

Lagos, Nigeria

•Assisted Mr Ayoola with personal care including supporting him to use the bathroom, washing his hair and giving him bed baths in his last days.

•Assisted in oral care including brushing of teeth. Abisola Tijani

ad0ow7@r.postjobfree.com 078******** Wolverhampton, United Kingdom

•Completed household chores such as hovering, dusting and maintaining a clean and safe environment. Spent social time with Mr Ayoola listening to some of his favorite old school music.

•Picked out clothes for Mr Ayoola and help to dress and undress.

•Send messages, accepting visits from other family members, and constantly reminding him how much I care for him.

•Prepared healthy and nutritious meals, promoting healthy choices where possible. Education

M.Sc Biomedical Sciences, University Of Wolverhampton 01/2023 – present Wolverhampton,

United Kingdom

B.Sc Microbiology, Lagos State University 01/2012 – 01/2017 Lagos, Nigeria

Primary School Leaving Certificate, Lagos State Model College 2016 Lagos, Nigeria



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