Customer Service Representative

Summary

Experienced customer service representative with a demonstrated history of working in the retail industry. Having effective communication skills, technical, Analytical and problem-solving skills. I am a responsible, punctual, multi-tasker and great team player.

Employment History

Worked as Cashier at Wave Mall, Ludhiana, India January 2022 - June 2022

Counted and balanced cashier drawers.

Maintained order and cleanliness of work areas to confirm with health codes.

Acquired new skills to support the team and further accommodate customer needs.

Listened to customer’s inquiries carefully to assist them

Used analytical and critical thinking to solve issues to work.

Worked as Sales associate at Woodland, Ludhiana India July 2022 – December 2022

Completed daily recovery tasks to keep areas neat and clean for maximum productivity

Built relationships with peers and upper management to drive team success.

Answered product questions with up-to-date knowledge of sales and promotions.

Took client’s order accurately to minimize wait times.

Worked in great collaboration with other team mates to increase productivity.

Used different software/Applications to take orders

Education

Enrolled in Project Management with Algoma University, Mississauga, ON September, 2023 - present

Bachelor of science, India March2019-June 2022

Senior secondary education with non-medical stream, March 2019

Languages

English, Punjabi, Hindi

Availability

Monday (Any time before 5:00 pm)

Tuesday to Thursday (All day)

Friday (Any time after 2:00 pm)

Saturday (All day)

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