Administrative Assistant Customer Service
Resume:
CONNIE HARDEN
*********@*****.***
OBJECTIVE Obtain a position with a highly appreciated organization that will utilize my experience and knowledge to assist the company in meeting expectations and goals. EXPERIENCE
October 2011- AUTOMOBILE ACCEPTANCE CORPORATION Atlanta, GA February 2023 Funding Specialist
Review contract packages to ensure that stipulations and approval conditions have been met and in adherence with company policy working files from start to completion.
Communicate professionally with the dealerships to obtain missing stipulations and or other information needed to finalize the contract package.
Verify the validity of the employment, residence and insurance information.
Analyze pay stub / other income documents to ensure that the documents are satisfactory.
Carefully review all documents in file to ensure accuracy and authenticity to prevent potential fraud.
Prepare checks for all deals that have been finalized.
Create dealer codes/vendor numbers for new dealerships and ensure that we have Dealer Agreements and Signature Cards on each dealership that conducts business with us.
Properly notate accounts after discussing them with the dealership or someone internal or when further action has been taken.
Contact references in an attempt to get satisfactory character information on the customer.
Properly breakdown contract package upon completion and place in proper folder for management review.
Communicate effectively and consistently between base dispatchers and customers
Follow company procedures and safety regulations
Review all load-related documentation for completion and accuracy
Maintain vehicle log, cargo records, billing statements in accordance with regulations January 2007-
October 2011 Administrative Assistant/File Room Clerk/Collections Representative
Contact customer and negotiate satisfactory payments arrangements
Use all available resources to effectively resolve customer accounts while being courteous and responsive to customer concerns
Utilize influence and negotiation skills
Utilize collection screens to quickly analyze account
Use analytical skills to assess proper determination of account remedies
Other duties as assigned
August 1996- FAST IMAGE Atlanta, GA
August 2006 Customer Service Representative
REFERENCES Available upon request
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