Rattandeep Singh

347-***-**** Sioux Falls, SD

ad0orc@r.postjobfree.com linkedin.com/in/rattandeep-

singh-0669b615

SKILLS

• Cybersecurity Frameworks & Standards: NIST, ISO 27001, CIS Controls, and GDPR

• Network Security: firewall management, intrusion detection and prevention systems (IDPS), VPN implementation, network segmentation, and secure remote access

• Vulnerability Assessment & Penetration Testing: Metasploit, and Wireshark

• Language: English (Fluent), Hindi (Fluent), Punjabi (Fluent)

• Technical Support & Troubleshooting : 10+ years in Customer Service Industry have led to developed skills.

ADDITIONAL SKILLS

• Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Excel Skills

CERTIFICATIONS

• Introduction To AWS Identity And Access Management, August 2023

• Excel Skills for Business: Essentials, August 2023

• Google IT Support Professional Certificate, September 2022

• Foundation Data and Data Analytics, August 2022

RELEVANT EXPERIENCE

Cybersecurity Training Program July 2023 - Present Correlation One Remote

• Participated in competitive 18-week training program facilitated through real-world case studies to solve business and technical issues

• Completed weekly interactive cases focused on technical concepts including operating systems and infrastructure, cryptography,

• ATT&CK framework, and ethical hacking

Manager March 2017 – December 2021

Mukti Petroleum INC Queens, NY

• Managed safety, quality, productivity, and customer delivery promises.

• Collaborated with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.

• Tracked all the inventory management and trained the cashiers on operating the POS systems, Lottery operating systems, cash and inventory management.

Business Development Executive (BDE) January 2014 – August 2016 Beta Soft Systems PW. LTD Chandigarh. IN

• Worked in US IT staffing for consultants who have technical experience in QA Black Box, QA White Box, Manual Testers and Business Analysts.

• Arranged interviews for consultants and tracking them by contacting vendors/staffing managers of the different companies to get them short listed. Brainstorming jobs using Job Portals such as Dice.com, Indeed.Com, Jobseeker

Business Support Executive (BSE) June 2011 – December 2013 Northern Softech LLC Chandigarh. IN

• Experience in handling B2B calls for product queries and updating the stock from the clients

• Done Third party SEO linking to promote the websites on Google, Facebook, Linkedln and YouTube. ADDITIONAL EXPERIENCE

FC Associate, Problem Solver February 2023 – August 2023 Amazon Sioux Falls, SD

• Responsible for checking in and auditing inbound workflow for accuracy, duplicates and defects. Problem solving any discrepancies as needed.

• Ensuring inventory is received into the correct FBA, and purchase orders match products being received.

Customer Support Executive May 2009 – June 2011

Ojas Systems PVT LTD Chandigarh, IN

• Provided outstanding customer service to clientele, resulting in high customer satisfaction

• Provided Support to customers with Technical and non-technical support. EDUCATION

• Bachelor’s Degree in Arts, Sikkim, India 2012

• 1 year Diploma in Software Engineering, Chandigarh India 05/2010 : Skills C, C++, SQL Server, HTML. Linux, MS-Office 2000, 2007

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