Customer Service Delivery Driver
Resume:
Contact
Skills
Work History
Mark Bass
Seeking an Opportunity where I can expand my Skills, Experience and work with a Team of Professionals. Professional Accomplishments
Address
Citrus Heights, CA 95610
Phone
ad0oqi@r.postjobfree.com
Computer Skills
Installation/Configuration of
Computer Hardware and
Software.
Ability of Typing 55 Words
per Minute.
Familiarity with Microsoft
Office Suites and usage.
Familiarity with Setting up
PC Peripheral equipment
(i.e. Printers, Camera's, etc.)
Retail Skills
Assisting Customers with
requests and informing
them regarding purchases.
Working knowledge of Point
of Sale Systems and Cashier
related duties.
Dispatch Post Commander
American Protection Group, Roseville, CA
Maintained updated and detailed records of
calls in physical and electronic database.
Analyzed customer feedback and provided
solutions to improve customer service.
Managed conflict resolutions with customers,
drivers and other personnel to encourage
professional relationships and promote respect.
Sent out drivers to assist callers based on
locations, needs and worker availability.
Answered phone calls and responded to
customer emails.
Monitored and tracked dispatch communication
systems.
Coordinated with drivers and local law
enforcement.
Monitored Security Cameras
Maintained Computers and CCTV Monitoring
Software.
Filed Detailed Reports regarding both Camera
Monitoring and Dispatch Calls.
2019-08 -
2022-09
Dispatcher
Legion Security, Roseville, CA
Maintained updated and detailed records of
calls in physical and electronic database.
Analyzed customer feedback and provided
solutions to improve customer service.
Managed conflict resolutions with customers,
drivers and other personnel to encourage
professional relationships and promote respect.
2019-02 -
2019-08
Resolved all customer
complaints in a professional
manner while prioritizing
customer
Merchandising and
Stocking
Performed Inventories in
conjunction with the
Stocking Procedures.
Filing and data archiving
Database Management
Decision-Making
Data Entry
Flexible and Adaptable
Good Telephone Etiquette
Sent out drivers to assist callers based on
locations, needs and worker availability.
Answered phone calls and responded to
customer emails.
Monitored and tracked dispatch communication
systems.
Coordinated with drivers and local law
enforcement.
Monitored Security Cameras
Maintained Computers and CCTV Monitoring
Software.
Filed Detailed Reports regarding both Camera
Monitoring and Dispatch Calls.
Delivery Driver
Amazon Flex, Sacramento, CA
Completed rush deliveries on tight timetables to
satisfy customer needs.
Kept detailed mileage and fuel reports to track
overall fuel costs.
Maintained upbeat, positive attitude in busy,
customer-focused environment.
Loaded vehicle and properly secured items to
prevent damage for deliveries.
2017-10 -
2019-02
Delivery Driver
Doordash, Sacramento, CA
Completed rush deliveries on tight timetables to
satisfy customer needs.
Kept detailed mileage and fuel reports to track
overall fuel costs.
Maintained upbeat, positive attitude in busy,
customer-focused environment.
2016-12 -
2017-11
Cashier
Toys R Us, Roseville, CA
Welcomed customers and helped determine their
needs.
Operated cash register for cash, check, and
credit card transactions with excellent accuracy
2013-12 -
2014-01
Education
levels.
Greeted customers entering store and responded
promptly to customer needs.
Answered questions about store policies and
addressed customer concerns.
Cashier
WalMart, Roseville, CA
Setup Displays, Telephone
Support, Customer Service, Merchandising,
Setup Displays, Telephone
Support, Customer Service
2011-11 -
2012-11
Cashier
Hollywood Video, Citrus, Heights, CA
Service, Retail, Cashier
2006-10 -
2009-10
High School Diploma
Del Oro HS - Loomis, CA
2001-01 -
2004-01
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