Software Development Customer Service

Bart W. Yeager

Fort Myers, FL • 239-***-****

ad0opz@r.postjobfree.com

Career Summary

Looking to utilize my programming, analysis, and research skills to communicate, assist, test, and maintain enterprise applications.

Education

Hodges University, Fort Myers, FL June 2019

Bachelor of Science in Computer Science: Software Development • 3.57 GPA ITT Technical Institute, Fort Myers, FL March 2016 Associate of Science in Computer Science: Software Development • Valedictorian, 3.96 GPA Experience

Eyemart Express October 2019 – June 2022, Naples, Fort Myers, FL Lab and Assistant Store Manager

● Responsible for ensuring that all customers who enter the store receive their glasses in a timely manner.

● Leadership role, responsible for the enforcement of all Eyemart policies and procedures.

● Develop and train associates and new associates with goals professionally and personal. Home Depot March 2019 – October 2019, Fort Myers, FL Customer Service Specialist

● Responsible for ensuring that customer transactions are processed quickly and accurately.

● Associates will interact with Customers and Associates in the store, to ensure that excellent customer service is achieved.

● Answering customer questions (via telephone or in person), setting expectations, facilitating will call pick-ups and resolving any issues that arise.

U.S. Sugar Corp May 2018 – December 2018, Clewiston, FL Corporate IT Application Developer Intern

● Applied Microsoft Power BI to translate client requirements into new application features, used by the Human Resources and Inventory Department.

● Cooperated with the IT and Development team to specifications for dashboard applications, data sets, reports, visuals, graphs, tables and charts.

● Wrote program code for the Sugar Statistics Microsoft Power BI application and led the project through the software development life cycle (SDLC).

Hodges University April 2017 – May 2018, Naples, Fort Myers, FL Work-Study

● Supported Help Desk Technicians in troubleshooting, resolving technical issues, updating Windows, browsers and applications. Set up conference calls and organized rooms for WebEx presentations.

● Ensured classroom equipment was working properly for professor and student use, including computers, SMART boards, printers, cameras and projectors.

LensCrafters March 2010 – March 2018, Naples, FL

Optical Lab Technician

● Accountable for providing customer service to all clients resolving all identified issues and assisting in sales to ensure customers received the highest quality products for their use.

● Responsible for operating, cleaning, and performing maintenance of laboratory tools and equipment using established QMP maintenance procedures and calendars.

● Responsible for crafting various eyewear and lenses. Special Training & Organizations

Southwest Florida Regional Technology Partnership 2016 – 2020 National Technical Honors Society 2014 – 2020

Volunteer Experience

Active member of Providence Church, assisting with a new church plant located in Lehigh Acres, FL 2010 – Present

Gift of Sight/One Sight provides eyeglasses for those in need around our communities and around the world.

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