Human Resources Customer Service
Resume:
Amro Ibrahim
ad0opl@r.postjobfree.com
Katy, TX 77450
Educa&on
HVAC Residen,al Trade school Diploma (skillcat) 09/2023 Plumbing Fixture Cer,ficate (skillcat) 09/2023
Electrical Trouble Shoo0ng Course (skillcat) 10/2023 Appliance Repair Course (skillcat) 10/2023
Brazing & Soldering Course (skillcat) 09/2023
CNA Training Ins-tute of SugarLand TX
CNA Cer'fica'on
Houston community college
Automo've Technician Cer'fica'on
Houston community college
Diesel Truck Repair Technician Cer'fica'on
TICO (Travel industry council of Ontario)
03/2023
12/ 2018
12/2016
Cer'fied Travel Consultant and 'cke'ng department on red saber American university Cairo/Egypt
Human Resources Management Diploma Cer'fica'on
Ain shams university Cairo/Egypt
12/2012
12/2010
12/2008
Business Administra'on Cer'fica'on
Licenses
• EPA 608 universal license August 2023
• Cer7fied Nursing Assistant March 2023
• BLS Cer(fica(on March 2023
• CDL (Commercial Driver’s License) Jan 2021
• TWIC (Transporta(on worker Iden(fica(on creden(al) Dec 2026
• Hazmat/Tanker endorsement July 2022
• Commercial/Vehicle State inspector since Aug 2017/2022
• ForkliH license Jan 2017
Technical skills
• Fast learner
• Pa0ent
• Organized
• Fast paced
• Customer service
• Proficient in using diagnos,c soHware. (All data, and fast fix)
• Trilingual: English, Arabic and French
• Proficient in performing brake jobs.
• Tire patch
• Tune ups
• Coolant and oil flushes
• Alignments
• Tire balance, moun,ng and dismoun,ng.
• Engine and cabin air filters exchange
• Fuel and air filters, replacement for diesel trucks
• Minor Electrical work (checking fuses, wires, relays, grounds, using mul,meter readings
• High seller and great communica,on skills
• Maneuvering, and driving 18 wheelers with trailer. Work experience
Travel CNA 06/2023 – 08/2023
• Helped pa,ents with ADLS
• Take pa,ents vitals
• Answered pa,ent calls lights
• Followed nurse specifica,ons for pa,ents
• Worked under nurse supervision
• Turned pa,ents
• Help feed pa,ents
• Restock storage room
• Changed linens
• Provide oxygen to pa,ents
Wild Wolf Transporta;on Company Driver 01/2021-02/03/2023
• Handled and maneuvered 18 wheelers with trailer (Dry van)
• Scheduled and coordinated trip planning.
• Preformed pre trip inspec0ons at the beginning of the trip and pre post trip at the end.
• Pre-planned for routes for arrival and delivery freight on 0me
• Drove in Midwest, southwest, north, east and all kind of weather condi0ons.
• Managed E-log log hours
• Towed Trucks from one state to another
• Preformed maintenance as per DOT requirements while under working hours. Jiffy lube State inspector, mechanic & Assistant Manager 11/2017 to 12/24/2020
• Handled cash register, applied coupons, cashed out customers
• Coun0ng inventory, including (oil filters, air filters, and oil levels.)
• Performed car inspec0on for safety and emission. • Perfected braking system
(repair)
• Assisted in engine repair.
• Serviced oil changes.
• Changed fluids (coolant and transmission)
• Assist in CSA (customer service Advisor) and check out clients.
•
Houstonian valet 01/2015 to 10/2018
Director of opera0on
• Coordinated the staffing, payroll.
• Perfected schedules for employees
• Maintained smooth parking opera0on around the clock.
• Assisted is customer service and expanding the company. Expedia Canada. 01/2012 to 03/2015
Customer service representa0ve and supervisor
• Coordinated flights, hotels and rental cars booking all over the world.
• Collected finances-and charged customers over the phone.
• Solved customers issues and concerns.
SiriusXM satellite radio 01/2009 to 12/2011
Supervisor
• Maintained smooth opera0ons.
• Finances collector
• Team leader
JWMarrio9 05/2007 to 12/2008
Front desk manager
• Performed checking guests in and out.
• Performed domes0c and interna0onal reserva0ons.
• Solve customers’ issues and complain.
Contact this candidate