Customer Service Representative

J o y c e C a r y

*** ********* **., *****, **** 44313

Tel: 440-***-**** · E-mail: *****.*.****@*****.*** Professional Summary

** ***** ** ********** ********* customer support in busy remote call center environments for retail industry employers. An unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.

Education

2014 Cuyahoga Community College, Cleveland, Ohio.

Medical Office Assistant

1980-1982 Ursuline College, Pepper Pike, Ohio

Associate of Arts

Work Experience

2014-Present Customer Service Representatvie

Working Solutions, Plano, Texas

Handle all facets of customer service for Academy Sports and Outdoors 2013-2014 Customer Service Representative

Teletech, Englewood, Co.

Handled customer service for Intuit customers who needed assistance with Turbo Tax, handled customer service for Best Buy customers. 2011-2013 Customer Service Representative

Infocision, Akron, Ohio

Outbound calls for non profit organizations seeking donations Skills

Creative problem solver MS Windows proficient

Strategic sales knowledge Multi line phone talent

Exceptional communication skills Credit card processing Quick learner Medical terminology knowledge

Strong client relations MS Office proficient

References provided on request.

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