Natalie Cole

Contact Address: Fort Worth, Tx. ***33

Tel: 682-***-****

Email:

ad0opd@r.postjobfree.com

EMPLOYMENT HISTORY

November 2022 – June 2023

Claim Case Representative

Nesco (Sedgwick) Contract

• Provides exceptional customer service at all times

• De-escalate parties with prolonged process issues

• Liaise between manufacturer, dealer, and other 3rd parties

• Administrative tasks / data entry

• Update customer database systems with owner or vehicle record changes, diary note

entries, and workflow case to completion

May 2016-present

Subrogation Adjuster

Kemper Insurance

• Initiate contact with the insured and claimants to expedite completion of auto, home,

and commercial claims.

• Negotiate liability. Negotiate settlements with adverse carriers, claimants, attorneys and

other third parties for property damage subrogation.

• Prepare property damage releases for limits cases. Issue payment once a settlement has

been reached.

• Audit claims upon completion to ensure accuracy before claim can be closed.

August 2014-May 2016

PD Adjuster

ACCC

• Handling complex claim for a non-standard insurance

• Understanding and advising customers on their policies

• Settling claims according to the business practices

• Handling a high volume of claims and meeting goals

EMPLOYMENT HISTORY

August 2011-August 2014

Claims Adjuster

AAA

• Maintaining a connection with the customer by understanding and meeting their needs;

• Following up to ensure that customer needs have been met

• Negotiating and Settling claims in accordance with business

• Unit best practices.

• Reviewing and approving estimates

• Claims adjuster of the month awarded

• Meeting and exceeding goals

EDUCATION

Sep 2001-2005 BA Accounting & Business Finance Special

Thames Valley University, England

Modules included: Financial Management, Financial Accounting, Management Accounting, Taxation, Computerized Accounts, and Auditing.

ADDITIONAL SKILLS

Sage Line 50

Bookkeeping

Excel 97/2000

Windows 98/2000

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