Human Resources Software Systems
Resume:
EDUCATION
Master of Science and Leadership with concentration in Human Resources
Belhaven University
Medical Assistant
Brightwood College
Graduate 08/2012
Bachelor of Arts in Healthcare Administration
Belhaven University
Graduate 12/2008
Associate of Liberal Arts in Academic Studies
Holmes Community College
SKILLS
●CPR Certified
●20+ years Healthcare Services
●5+ years Customer Service
●20+ years Computer Skills
●6+ years Medical Billing
●Medical Claims
●Insurance Benefits
●Vital Signs
●Range of Motion Therapy
●Trach Care/Wound Care
●Injections
●Urinalysis
●Blood Draws
●Medical Terminology
●Counseling
● Conflict Resolution
●Strategic Planning
●Decision Making
●Interviewing
●Recruiting
●Training
●Problem Solving
●Time Management
●Organizational
●Utilized various software systems, such as MS WORD/POWERPOINT, CRM, Workday, EPIC, and etc
●Maintain company culture
WORK EXPERIENCE
08/2018 to Present
Patient Care Technician
Baylor Scott & White All Saints Medical Center
●Assist with adult daily living activities
●Communicate effectively with the nurses to provide the best experience for patients
●Input accurate charting of patient data
●Assist with EKG, bladder scan, pregnancy test, removal of iv, and catheter care
●Train staff in various skills
●Utilized CRM software
●Accommodate various departments, including Oncology, Orthopedic, Transplant, Observation, Telemetry, and Emergency
01/2018 to 07/2018
10/2012 to 06/2017
Work Study
Brightwood College
●Assist campus management as needed
●Assist with Pearson Vue Testing
●Answer phones and greet customers as the arrive and leave campus
●Interview potential students
●Recruiting future students
●Counseling students on various areas
●Utilized various software systems, such as CRM, Workday, EPIC, and etc
Customer Service Representative
Xerox
●Assisted clients with issues regarding healthcare plans
●Handled collections and posted payments received
●Reviewed Medicare Part D Prescription plans
●Verified eligibility for enrollment and benefits
●Humana enrollment, claims, benefits, Medicare A, B & D
●Provided child support case information, payment, balance status
●De-escalate calls with infuriated clients
●Direct calls to appropriate departments
●Assisting client needs while utilizing HIPAA Privacy Act
01/1995 to 06/2013
Certified Nursing Assistant
Mississippi State Hospital
●Assisted clients with daily living activities, hygiene and laundry
●Assisted clients that were diagnosed with bipolar disorder, schizophrenia,
●Manic depression, and other mental illnesses
●Range of Motion Therapy
●Measured vital signs
●Trach care and wound care as needed
●Managed electronic health records
●De-escalate and redirect disruptive patients
●Carried out individuals treatment plans
06/2006 to 09/2012
Certified Nursing Assistant
Methodist Senior Services
●Assisted clients with daily living activities
●Prepared meals and helped with laundry
●Range of Motion Therapy
●Measured vital signs
06/2005 to 07/2010
Home Health Aide (Hospice)
Southern Care Hospice
●Assisted clients with daily living activities
●Traveled to patient homes and nursing homes
●Range of Motion Therapy
●Measured vital signs
●Ensure workplace safety
●Supported HR in various roles when patients census were low
●Processed payrolls
●Recruited potential employees
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