Management System Break Fix
Resume:
Chad Richey
Watauga, TX **148
***********@*******.***
linkedin.com/in/chad-richey
OBJECTIVE: To acquire a full-time position with a company that specializes in computer hardware, telephony communications, network services, or customer support management.
EXPERIENCE:
IT Parts Coordinator
Lockheed Martin Aeronautics
Full-Time • 2/2021 to Current
Work with the Distribution Center and Break fix Technicians to Provide Laptops and Desktops
for the Plant and Remote Users.
Order Replacement Parts and work with Salvage for Units that cannot be Repaired.
Create and provide QA Tests for all HP Inventory on Site.
Maintain Inventory of Parts and Equipment for Technicians and Users.
Process and Distribute parts and equipment through Service Central Ticketing System (Modified Service-Now)
Test and redistribute Laptops, Tablets and PCs to technicians from Break Fix.
Process Warranty parts requests through Internal HP Order Portal.
Repaired and Replaced Dell “Rugged-Style” Laptops for the Flight Line
IT Specialist POS Warehouse
Signet Jewelers
Full-Time • 5/2015 to 9/2020
Maintains inventory of PC’s, printers, parts, supplies and software in the warehouse.
Keeps accurate records of receipt, shipment, and redeployment of equipment.
Build store system POS PC’s and peripherals.
QA tests each device for proper function prior to shipment to the store.
Document and resolve problems, issues, changes, corrections and operational procedures involving the store hardware.
Support closed store process including, taking in hardware and handling transition to successor stores.
Fulfils replacement equipment requests for store systems managed through the call center problem management system.
Issue PCs, printers, parts, supplies and software to Desktop Technicians and others per approved requests.
Maintains logbook and approved requisition files for checking out software, hardware and laptop loaners.
Documents inventory as items are issued, shipped out or received from end users and DeskTop Technicians.
Maintains work task log and provides weekly reports on inventory and inventory counts.
Build PC computers from the component level and install the OS and POS applications and test POS functionality.
Responsible for packing defective PC, printers, parts, supplies and software for return to vendor or for service.
Processes any funds received from vendors for returned equipment and forwards to IT Finance and Administration.
Ensure that all SOX and PCI requirements are met, especially in matters regarding software licensing, data disposal, and financial controls.
Follows up on back orders of equipment and software for MIS department. Process property removal forms for any equipment or materials to be removed from company premises. Disposes of non-usable and/or obsolete equipment per MIS policies and procedures.
Checks dock twice daily for incoming goods.
Maintains daily Receiving Log to record deliveries.
Processes internal problem tickets for repair.
Contact vendors for service.
Issues updated computer or loaner if necessary per approved requisitions.
Maintains various bills of sale and purchase agreements for equipment or material to be sold or scrapped.
Processes Return Materials Authorizations for return of vendor merchandise for IT Payables Department.
Works with vendor to determine best shipping method for return.
Maintains software inventory database for all software as it is ordered. Maintains purchase order files for Procurement.
Maintains hardware inventory database for PCs laptops, printers, scanners, for Procurement in preparation of annual physical inventory.
Reconciles to both software and hardware databases. Updates weekly. Processes return materials requests with equipment vendors.
02/2014-05/2015 Timberhorn IT Solutions 3000 Internet BLVD Suite 100 Frisco, TX
IT Consultant for Xerox for Zale Corporation
Image and Deploy 700+ Laptops for US and Canadian Stores
Provide IT and Technical support to Zale Corporation through Xerox
10/2013-02/2014 TekSystems 9003 Airport Freeway. N Richland Hills, TX
AIO Wireless Site Installer
Install Backoffice Router/Firewall solution for AIO Wireless via DELL
Install Backoffice Hardware Switch/Router/Firewall
Install Front Counter “Retail” POS Systems
Install Digital Signage TV w/ Wyse Terminal
Install DVR Security System and Cameras
6/2012-08/2013 TekSystems 9003 Airport Freeway. N Richland Hills, TX
Field Service Technician
Provided computer field service support for Texas Health Resources
Imaging of PC Systems and Laptops
Deploy Hardware/Software to Customers
Handle Daily Tickets Incidents/Requests
Work with customers to Resolve any and All Tech related issues
8/2011-05/2012 IBM/IHG 3011 Internet Blvd Ste 300 Frisco/TX
IT Technical Support
Provided Centralized Tech-Support for IBM for Over 4000 Hotels Globally
Provided support, analysis and resolution of Issues to customer contacts either from live calls, Email, or Remote Sessions
Corporate BlackBerry Support
Enterprise Activation
Send service books to device
Switch BlackBerry user to different BlackBerry Enterprise Server
Wipe devices
Synchronize e-mails and contacts
Provided support and performed troubleshooting for Internet connectivity, routers, and PC’s and laptop’s using available software and tools
Helped set up individual printer and Network printers on client’s workstations.
Configured and setup system backup using Symantec Backup exec.
TCP/IP address configurations
Carry out any pro-active activities like OS upgrades, Firmware upgrades
Troubleshoot the issues and resolve if able to, if not transfer problem to Level 2 support.
9/2010-5/2011 Intelisol 1001 NE Loop 820 Suite 200 Fort Worth/TX
Warranty Technician
Refurb and Warranty Work for Samsung USA
Troubleshoot and Repair Warrantee Netbooks and Laptops for (Best Buy, Costco, Sam’s Club, and Individuals)
6/2010-8/2010 Chase Bank (Multiple Locations) Fort Worth/TX (Contract)
Field Service Technician
Upgrade and Install New Computers
Secure Wipe Hard Drives
Re-rack Network Servers
7/2005-6/2010 Red Entertainment Las Vegas/NV
Computer/Electronics Specialist
Upgrade and repair desktop and laptop computers and electronics,
Maintain and Organize All Electronics and Networks,
Implement New Electronics In All Projects
Involving Audio, Video, Lighting And Stage Production
6/2004- 7/2005 Ultimate PC Las Vegas/NV
Computer Hardware Technician (Lead)
Upgrade and repair desktop and laptop computers and electronics,
Maintain and Organize PC Service Area,
Did On-Site Repair Of PC' s, Laptops and Networks
2/2002 - 6/2004 Comp USA Las Vegas/NV
Laptop/Desktop Technician
Upgraded and repaired desktop and laptop computers
9/2001 - 2/2002 Best Buy Tulsa/OK Las Vegas/NV
Computer Hardware Technician
Upgrade and repair desktop and laptop computers and electronics
7/2000 - 2/2001 Comp USA Oklahoma City/OK
Laptop/Desktop Technician
Upgraded and repaired desktop and laptop computers
2/2000 - 7/2000 Bluecurrent Oklahoma City/Oklahoma
Computer Diagnostic/Service Technician
Developed and implemented procedures in quality control management.
Designed server diagnostic and hardware procedures.
Utilized Tech 1 and Tech 3 procedures to insure quality control standards were met.
9/1997 - 2/2000 U.S. InfoTel Corp. Oklahoma City/Oklahoma
Customer Support Manager
Provided customer support via telephone, e-mail, and fax.
Specialized in hardware assembly of Predictive Dialers and network installation
Suggested different methods for increasing efficiency in the customer support dept.
5/1996 - 8/1997 Micro-Tech Computers Oklahoma City/Oklahoma
Hardware Assembly Manager
In charge of assembling and testing computer hardware.
Learned troubleshooting techniques for hardware and software.
Helped maintain and run the daily business and logs.
EDUCATION :
Northwestern Oklahoma State University
Computer Science Coursework
A+ and HP Certifications
Canadian Valley Vo-Tech US-Oklahoma-Chickasha
Vocational
Electronics and Computer Repair
Elk City High School US-Oklahoma-Elk City, Oklahoma
High School or equivalent
Basics
SKILLS :
Skill Name Skill Level Last Used Experience
Building Computers Expert Currently used 23+ years
Installing Networks Intermediate Currently used 5 years
Graphics Design Intermediate Currently used 3 years
Computer Animation Intermediate Currently used 3 years
Video Production Intermediate Currently used 2 years
REFERENCES : Available Upon Request
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